Nafisa Richardson
Florence,USA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
17
17
years of professional experience
Work History
Customer Service/Delivery
Uber Eats
Florence , AL
05.2023 - Current
- Developed and implemented processes to improve customer service delivery efficiency.
- Analyzed customer feedback data to identify areas of improvement in customer service delivery.
Unit Secretary
ELIZA COFFEE MEMORIAL HOSPITAL
Florence, US
11.2016 - 12.2020
- Checked outpatients upon completion of their visit, collected co-payments if necessary and processed billing paperwork.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Compiled and filed medical reports, charts, and correspondence.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Organized laboratory specimens for pick-up by courier service.
- Maintained a clean and organized front desk and reception area.
Customer Service Representative
Good Spirits
Florence, US
01.2013 - 11.2016
- Answered phone calls to assist customers with questions and orders.
- Helped customers find specific products, answered questions, and offered product advice.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Secretary/Receptionist
Lauderdale County Extension Office
Florence, US
01.2010 - 01.2013
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Handled incoming calls and directed callers to appropriate department or employee.
Cashier/ Sales Associate
Kohl's
Florence, US
03.2008 - 09.2009
- Collected payments and provided accurate change.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Balanced daily transactions on a computerized point-of-sale system.
- Scanned items and checked pricing on cash register for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor's Degree - Psychology
Indiana University, Purdue University Indianapolis
Indianapolis, IN06-2027
High school diploma -
Florence Christian Academy
Florence, AL05.2007
Skills
- Microsoft Office
- Excel
- Powerpoint
- Critical thinking
- Providing customer service
- Resolving customer issues
- Computer literacy
- Customer service
- Typing
- Effective communication
- Time management
- Attention to detail
- Incoming call reception
Willing To Relocate
Houston, TX
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Service/Delivery
Uber Eats
05.2023 - Current
Unit Secretary
ELIZA COFFEE MEMORIAL HOSPITAL
11.2016 - 12.2020
Customer Service Representative
Good Spirits
01.2013 - 11.2016
Secretary/Receptionist
Lauderdale County Extension Office
01.2010 - 01.2013
Cashier/ Sales Associate
Kohl's
03.2008 - 09.2009
Bachelor's Degree - Psychology
Indiana University, Purdue University Indianapolis
High school diploma -
Florence Christian Academy