Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaMia Jones

Dallas,TX

Summary

Dynamic, well rounded, and dependable professional with extensive experience at Kroger Fulfillment Center, excelling in customer service and inventory management. Proven ability to enhance operations and ensure food safety standards. Skilled in teamwork and effective communication, consistently delivering exceptional results in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Delivery Driver

Kroger Fulfillment Center
03.2025 - Current
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered groceries to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Inventory Control ASP

Kroger Fulfillment Center
05.2024 - 03.2025
  • Administrative Support Personnel
  • Performed various audits around the facility to ensure food safety, order accuracy, shrink reduction, and overall customer satisfaction.
  • Daily PO management using Power BI.
  • Tracked products from the receipt date to the day they're shipped.
  • Checked inbound loads to confirm products match purchase orders.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used Oracle to process RMS and create BOL's.
  • Daily communication with procurement and operation's teams.
  • Processed returns.


Quality Assurance ASP

Kroger Fulfillment Center
01.2022 - 05.2024
  • Administrative Support Personnel
  • Skilled at working independently and collaboratively in a team environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Preformed various audits around warehouse to ensure food safety and order accuracy.
  • Trained operation associates on proper food safety Standard Operating Procedures.
  • Food Safety Managers Certification


Resolution Coordinator

Walmart
07.2021 - 12.2021
  • Fully remote position.
  • Handled high volume inbound calls from Walmart Pharmacies and job applicants.
  • Troubleshoot pharmacy errors when filling prescriptions.
  • Used Super Putty command prompts to remotely log into Walmart stores.
  • Troubleshoot technical errors for applicants when trying to put in online job applications.
  • Followed strict HIPAA regulations to ensure patient confidentiality.

Quality Assurance Specialist

Capital City Produce
04.2019 - 09.2020


  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Closely followed SQF and HACCP policies to ensure food safety.
  • Performed routine maintenance and calibration on testing equipment.
  • Closely and accurately followed FIFO and various other warehouse Standard Operating Procedures.

Customer Service Associate

Academy Sports + Outdoors
08.2016 - 08.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed returns and exchanges on POS systems.

Education

Ouachita Parish High School
Monroe, LA

Skills

  • Teamwork and collaboration
  • Dependable and reliable
  • Customer interaction
  • Verbal and written communication
  • Inventory management
  • PO Management
  • Microsoft Office
  • Multitasking Abilities
  • Remote office availability
  • Food safety standards

Certification

  • Food Safety Manager
  • First Aid
  • AED

Timeline

Customer Service Delivery Driver

Kroger Fulfillment Center
03.2025 - Current

Inventory Control ASP

Kroger Fulfillment Center
05.2024 - 03.2025

Quality Assurance ASP

Kroger Fulfillment Center
01.2022 - 05.2024

Resolution Coordinator

Walmart
07.2021 - 12.2021

Quality Assurance Specialist

Capital City Produce
04.2019 - 09.2020

Customer Service Associate

Academy Sports + Outdoors
08.2016 - 08.2018

Ouachita Parish High School

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