Virginia Barnes
Cleveland
Summary
Proven professional with a decade of experience in customer service and delivery. Known for effective communication, problem-solving, and adaptability, ensuring timely and efficient service delivery.
Overview
19
19
years of professional experience
Work History
Customer service/Delivery
Door Dash
Cleveland
06.2015 - Current
- Delivered packages efficiently and on time to various locations.
- Communicated effectively with dispatch and customers regarding delivery status.
- Navigated routes using GPS technology for optimal delivery efficiency.
Cdca/Peer Support Specialist
Evolve Behavioural Health
Middleburg Heights
07.2017 - 11.2022
- Executed daily responsibilities to support team objectives.
- Implemented innovative ideas that enhanced team collaboration.
- Collaborated with diverse colleagues to achieve goals and resolve product-related issues.
- Organized and prioritized tasks to ensure timely service delivery.
House manager
Sobriety First sober housing
Cleveland
04.2017 - 02.2022
- Managed daily operations of sober housing facilities for residents.
- Coordinated support services and resources for residents' recovery needs.
- Oversaw compliance with housing regulations and safety standards.
- Facilitated communication between residents and external support organizations.
Customer Service Representative
Progressive Insurance
Mayfield Heights
11.2011 - 10.2016
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed high-volume calls while maintaining professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with policy inquiries and claim processes.
- Educated clients on insurance products and coverage options available.
Customer Service Representative
Spectrum
Cleveland
03.2007 - 02.2011
- Managed high-volume calls while maintaining professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to improve service delivery and efficiency.
- Documented customer interactions accurately in company systems.
Education
GED -
Cleveland Heights High School
Cleveland Heights Ohio 06-1992
Counseling certification -
Certified Cdca Program
Cleveland OhSkills
- Customer relationship management
- Customer support strategies
- Conflict resolution
- Delivery logistics
- Route optimization
- Order management
- Package handling
- Compliance management
- Documentation management
- Client engagement
- Vendor coordination
- Team collaboration
- Customer service training
Timeline
Cdca/Peer Support Specialist
Evolve Behavioural Health
07.2017 - 11.2022
House manager
Sobriety First sober housing
04.2017 - 02.2022
Customer service/Delivery
Door Dash
06.2015 - Current
Customer Service Representative
Progressive Insurance
11.2011 - 10.2016
Customer Service Representative
Spectrum
03.2007 - 02.2011
GED -
Cleveland Heights High School
Counseling certification -
Certified Cdca Program