Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nagina Hamid

Lake Forest,CA

Summary

Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.

Overview

7
7
years of professional experience

Work History

Associate Banker-ME

Chase
06.2023 - Current
  • Developed and maintained strong customer relationships with each client while maintaining exceptional service
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud
  • Built and maintained portfolio of clients to meet established goals and objectives
  • Quarterly follow-up phone calls and emails to all clients to ensure their needs are met
  • Helped train new hires on banking procedures
  • Assisted customers with opening or closing accounts as well as any type of account maintenance needed

Youth Basketball Coach

Magic Elite Hoops
04.2023 - Current
  • Provided instruction to children and youth in fundamentals of basketball.
  • Developed and implemented effective training and skills development strategies to improve overall team performance.
  • Acted as positive role model for the youth players

Associate Banker

JPMorgan Chase, Forest
11.2019 - 07.2023
  • Sent referrals for credit cards, account openings, mortgage loans to PCB and RB
  • Provided high level of customer service by greeting, thanking and calling each customer by name and thanked every customer that walked into the branch
  • Help set client appointments and manage lobby as a lobby adopter
  • Stocked and Managed ATM
  • Communicated customer complaints, requests and feedback to company management for resolutions
  • Follow up with client to ensure they are satisfied with their accounts and service
  • Balanced teller drawers and had daily meeting with all of staff to ensure the day operates smoothly

Delivery Driver/Manager

Jimmy Johns, Forest
04.2017 - 11.2019
  • Counted cash in register drawer at the beginning and end of shift
  • Processed POS transactions, including cash and credit purchases or refunds
  • Answered questions about store policies and concerns to support positive customer experiences

Education

Associates Degree -

Saddleback College
Mission Viejo, CA
2017

Bachelors -

Cal State Fullerton
06.2025

Licenses- SIE/Series 63

Skills

  • Communicative
  • Cash Handling
  • Opening Accounts
  • Customer Transactions
  • ATM Balancing
  • Generating Referrals
  • Growth Portfolios
  • Building customized solutions to all clients
  • Working together with team to solve client's needs
  • Staff Training
  • De-Escalating Conflicts

Languages

English
Native or Bilingual
Farsi
Full Professional

Timeline

Associate Banker-ME

Chase
06.2023 - Current

Youth Basketball Coach

Magic Elite Hoops
04.2023 - Current

Associate Banker

JPMorgan Chase, Forest
11.2019 - 07.2023

Delivery Driver/Manager

Jimmy Johns, Forest
04.2017 - 11.2019

Associates Degree -

Saddleback College

Bachelors -

Cal State Fullerton

Licenses- SIE/Series 63

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Nagina Hamid