Nagina Saheem
Chicago,IL
Summary
Responsible professional willing to go the extra mile to assist others with solving problems. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills with the ability to work in a team setting or independently. Results-driven and focused on delivering exceptional support for customer needs. Successfully managing concerns and resolving conflicts to maximize customer satisfaction. Offering a strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Overnight Front Desk Ambassador
Waldorf Astoria Chicago
07.2023 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at front desk.
- Streamlined reservation processes for increased booking rates and improved customer experience.
- Maintained professional and welcoming environment, addressing guest inquiries and concerns promptly.
- Collaborated with housekeeping staff to ensure timely room availability and optimal cleanliness standards.
- Contributed to revenue growth by promoting hotel services and upselling room packages when appropriate.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Office Associate
Hotel Chicago Downtown
08.2022 - 06.2023
- Developed and maintained high-level engagements with guest’s by listening to guest’s criticism and feedback.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Responded to inquiries from callers seeking information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
Starbucks Barista
Marriott Hotel Warner Center
09.2021 - 08.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils and seating areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Operated espresso machines and commercial coffee brewers to create beverages.
Laboratory Assistant
Pacific Toxicology Laboratory
09.2016 - 04.2020
- Documented, testified, and posted specimen results in company software to provide accurate and reliable information
- Delivered exceptional support with cardiac panels testing by utilizing MPA machinery on serum medium
- Ensured constant accuracy and functionality by maintaining and standardizing laboratory and field equipment
- Attained samples for testing according to standard protocols as well as in compliance with laboratory requirements and confirmed regulations were followed
- Ensured all stored specimens were up to date constantly
- Tested specimens for DPSS/DCFS, PAIN management, ASAP, and Bloodwork
- Performed data entry for thousands of specimens whilst meeting company deadline.
Education
Bachelor of Arts - Business Administration And Management
Loyola University of Chicago
Chicago, IL05.2023
Associate of Arts - Business Administration
College of The Canyons
Valencia, CA05.2021
Skills
- Opera and GXP software
- Customer Transactions
- Billing and Invoicing
- Complex Problem Resolution
- Documentation & Reporting
- 60 WPM
- Professional Phone Etiquette
- Regulatory Compliance
- Microsoft office proficiency
- Fast Learner
- Patience under pressure
Languages
Persian
Native or Bilingual
Hindi
Limited Working
Timeline
Overnight Front Desk Ambassador
Waldorf Astoria Chicago
07.2023 - Current
Front Office Associate
Hotel Chicago Downtown
08.2022 - 06.2023
Starbucks Barista
Marriott Hotel Warner Center
09.2021 - 08.2022
Laboratory Assistant
Pacific Toxicology Laboratory
09.2016 - 04.2020
Bachelor of Arts - Business Administration And Management
Loyola University of Chicago
Associate of Arts - Business Administration
College of The Canyons
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