William Berrocal
Chicago,IL
Summary
Dynamic Team Leader with a proven track record at the Waldorf Astoria Chicago, leading a team of 14 to enhance guest experiences through meticulous coordination and innovation. Excelled in creating bespoke experiences and streamlining operations, showcasing proficiency in Microsoft Excel and exceptional problem-solving skills. Demonstrates unparalleled adaptability and interpersonal communication, ensuring peak performance and luxury service standards.
Overview
9
9
years of professional experience
Work History
Kitchen Coordinator
Waldorf Astoria Chicago
05.2016 - 08.2024
- Ensuring the satisfaction of all guest overall experiences, as well as being knowledgeable of all current hotel offerings, special events, promotions, vip guest names faces and information.
- led a team of 14 servers.
- Creating and reformatting SOPs as well as inventory logs, spread sheets, and information packets.
- Creating personalized and bespoke experiences.
- Researching client information to ensure maximum quality impressions.
- Forbes trained on luxury quality assurance such as proper verbiage, interaction expectations, and impressions.
Cook
Marianos
06.2015 - 05.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Education
No Degree - General
Malcolm X
Chicago, ILSkills
- Proficient in Microsoft word, Excel, and Teams
- Adaptable to unexpected situations
- Computer literacy
- Excellent capacity for problem solving
- Interpersonal communication
- Task Prioritization
Additional Information
Forbes trained in luxury quality service on verbiage, manners, and impressions.
Timeline
Kitchen Coordinator
Waldorf Astoria Chicago
05.2016 - 08.2024
Cook
Marianos
06.2015 - 05.2016
No Degree - General
Malcolm X
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