Nagmeldin Hamza
Doha
Summary
Professional Bank Branch Manager with a wealth of experience gained over the last 15 years of hard work with reputed Banking firm in Sudan and qatar, proficient in all aspects in bank management and operation, including account management, customer Service, staff coordination and product sales. i am looking for new opportunity in banking or companies or industrial companies or services corporations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Coordinating Supervisor
IN Q Enterprises
09.2019 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Branch Manager
Blue Nile Mashreq Bank, Omdurman Branch
05.2015 - 06.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Protected company assets with strategic risk management approaches.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Recommended loan approvals and denials based on customer loan application reviews.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Increased monthly staff retention rate after implementing new training programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
Deputy Branch Manager
Blue Nile Mashreq Bank Amarat Branch
08.2012 - 05.2015
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Gathered and reviewed customer feedback to improve operations.
Operations Manager
Blue Nile Mashreq Bank Private Banking Branch
05.2009 - 08.2012
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Investigated and resolved departmental non-conformances.
Credit Supervisor
Blue Nile Mashreq Bank PBB
05.2005 - 02.2009
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Supported customers with invoices, statements and other basic questions.
- Processed recurring automated payments and credit card payments.
- Assisted with reconciliations and customer communications.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
Investment Banking Intern
Blue Nile Mashreq Bank H.O
03.2003 - 03.2005
- Supported daily operations and processes to meet sales and service goals.
- Helped customers with service needs, product explanations and banking.
- Greeted customers in bank lobby and assisted with issues.
- Prepared banking reports and reconciliation by preparing checks and setting up new accounts.
- Cross-sold products and other lines of business.
- Established deposit and loan relationships.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Maintained regular contact with clients to inform about transactions and performance.
- Offered competitive commercial banking solutions and retail financing options.
Western Union Agent Cashier
Blue Nile Mashreq Bank Parliament Branch
05.2002 - 05.2003
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
General Ledger Assistant
Blue Nile Bank Parliament Branch
05.2001 - 04.2002
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Customer Service Cashier
Blue Nile Bank Industrial Branch
04.2000 - 03.2001
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Clearing Cheque
Internal Audit Officer
Blue Nile Bank H.O
07.1999 - 04.2000
- Drafted findings and recommendations into detailed reports.
- Prepared year-end journal entries to prepare for annual audit.
- Prepared balance sheets.
- Performed analysis and research to compile data to submit to auditor for special projects.
- Provided administrative and management assistance to auditor and directed activities in office.
- Detected internal control deficiencies and suggested corrective measures.
- Performed standardized tests to check processes and adequacy of internal control structure.
- Supervised assigned accounting staff to evaluate performance and maintain standards.
Bank Cashier
Blue Nile Bank Port Sudan Branch
03.1999 - 07.1999
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Bank Customer Service Representative
Blue Nile Bank H.O
03.1996 - 02.1999
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits
- Received loan and utility payments, sending funds to correct destinations.
Education
Bachelor of Science - Business Administration And Management
Sudan Open University
Khartoum Sudan04.2015
Certificate - Electronic Accounting (SMACC) & (Quick Books)
University of Khartoum
Khartoum Sudan06.2013
Skills
- Supervising Investigations
- Carrier Relationships
- Program Reviews
- Operational Standards
- Compliance Requirements
- Customer Relationships
- POS Inventory System Operation
- Program Planning
- Customer Experience
- Payment Collection
- Administrative Support
- Sales Transactions
- Strong Analytical Skills
- Work Ethic
- Team Player
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Coordinating Supervisor
IN Q Enterprises
09.2019 - Current
Branch Manager
Blue Nile Mashreq Bank, Omdurman Branch
05.2015 - 06.2019
Deputy Branch Manager
Blue Nile Mashreq Bank Amarat Branch
08.2012 - 05.2015
Operations Manager
Blue Nile Mashreq Bank Private Banking Branch
05.2009 - 08.2012
Credit Supervisor
Blue Nile Mashreq Bank PBB
05.2005 - 02.2009
Investment Banking Intern
Blue Nile Mashreq Bank H.O
03.2003 - 03.2005
Western Union Agent Cashier
Blue Nile Mashreq Bank Parliament Branch
05.2002 - 05.2003
General Ledger Assistant
Blue Nile Bank Parliament Branch
05.2001 - 04.2002
Customer Service Cashier
Blue Nile Bank Industrial Branch
04.2000 - 03.2001
Internal Audit Officer
Blue Nile Bank H.O
07.1999 - 04.2000
Bank Cashier
Blue Nile Bank Port Sudan Branch
03.1999 - 07.1999
Bank Customer Service Representative
Blue Nile Bank H.O
03.1996 - 02.1999
Bachelor of Science - Business Administration And Management
Sudan Open University
Certificate - Electronic Accounting (SMACC) & (Quick Books)
University of Khartoum
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