Nague Diawara
New York,NY
Summary
Psychology graduate with experience in customer service, administrative operations, documentation, data entry, and issue resolution. Skilled in maintaining accurate records, responding to inquiries, resolving concerns, and managing multiple priorities in fast-paced environments. Proficient in Microsoft Office with strong communication, organization, and attention to detail.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
BEHAVIOR TECHNICIAN
ALPHA & OMEGA KIDS DEVELOPMENTAL SERVICES
New york
05.2026 - Current
- Maintained accurate client data and detailed session documentation in accordance with treatment plans and organizational requirements.
- Communicated with clients, families, and clinical professionals to address concerns and provide appropriate follow-up.
- Followed established procedures, protected confidential information, and reported relevant issues to supervising professionals.
- Managed multiple client needs while maintaining accuracy, professionalism, and timely documentation.
CRISIS COUNSELOR VOLUNTEER
CRISIS TEXT LINE
New york
04.2026 - Current
- Responded to client inquiries via digital platform, ensuring timely and confidential support that addressed individual concerns.
- Assessed individual needs and gathered relevant information to implement structured problem-solving for effective next steps.
- Documented interactions accurately, adhering to safety protocols and escalation procedures to maintain comprehensive recordkeeping.
- Managed sensitive and urgent conversations while maintaining clear written communication.
ADMINISTRATIVE ASSISTANT
PRESTIGE MANAGEMENT INC. - SUMMER YOUTH EMPLOYMENT PROGRAM (SYEP)
New york
07.2025 - 08.2025
- Supported daily administrative operations through data entry, document organization, record maintenance, and general office assistance.
- Ensured accuracy in information review and maintained organized records for efficient retrieval and follow-up.
- Assisted staff with incoming requests and administrative tasks while managing information professionally and confidentially.
- Used Microsoft Office tools to complete assignments and support office workflow.
BEHAVIORAL SUPPORT VOLUNTEER
NY CENTER FOR INFANTS AND TODDLERS, INC.
New york
01.2025 - 03.2025
- Aided staff in delivering developmental and behavioral services to children with disabilities and diverse support needs, enhancing service effectiveness.
- Observed client participation, documented relevant information, and communicated updates and concerns to staff.
- Guided families with inquiries and facilitated communication with appropriate team members for timely follow-up.
- Maintained confidential records and followed established program procedures.
- Collaborated with clinical and administrative staff to support organized and efficient daily operations.
SUPERVISOR
WESTERN BEEF SUPERMARKET
New york
01.2022 - 12.2022
- Resolved customer and employee concerns by investigating issues and providing timely resolutions in fast-paced service environment.
- Maintained accurate operational records, delegated assignments, and monitored daily workflows to support efficient front-end operations.
- Executed company procedures for handling transactions, customer complaints, and sensitive matters, escalating complex issues.
- Identified recurring operational concerns and communicated with management to improve service and workflow.
- Balanced multiple priorities while maintaining accuracy, professionalism, and dependable customer service.
CASHIER AND CUSTOMER SERVICE ASSOCIATE
WESTERN BEEF SUPERMARKET
New york
07.2021 - 01.2022
- Assisted customers with inquiries and transactions, ensuring respectful and professional service to enhance customer satisfaction.
- Processed cash, credit, and electronic payments accurately, contributing to efficient transaction flow and maintaining an organized work area.
- Communicated effectively with diverse individuals under pressure, escalating unresolved concerns to appropriate supervisor to ensure timely resolution.
Education
Bachelor of Arts - Psychology
The City College of New York
New york, NY 08.2022 - 08.2026
Skills
- Case Documentation
- Confidential Information Management
- Policy and Procedure Compliance
- Customer Service
- Issue Resolution
- Data Entry and Recordkeeping
- Administrative Support
- Microsoft Excel, Word, and Outlook
- Attention to Detail
- Problem-Solving
- Time management
- Written and Verbal Communication
Timeline
BEHAVIOR TECHNICIAN
ALPHA & OMEGA KIDS DEVELOPMENTAL SERVICES
05.2026 - Current
CRISIS COUNSELOR VOLUNTEER
CRISIS TEXT LINE
04.2026 - Current
ADMINISTRATIVE ASSISTANT
PRESTIGE MANAGEMENT INC. - SUMMER YOUTH EMPLOYMENT PROGRAM (SYEP)
07.2025 - 08.2025
BEHAVIORAL SUPPORT VOLUNTEER
NY CENTER FOR INFANTS AND TODDLERS, INC.
01.2025 - 03.2025
Bachelor of Arts - Psychology
The City College of New York
08.2022 - 08.2026
SUPERVISOR
WESTERN BEEF SUPERMARKET
01.2022 - 12.2022
CASHIER AND CUSTOMER SERVICE ASSOCIATE
WESTERN BEEF SUPERMARKET
07.2021 - 01.2022