Nahal Heidari
Aliso Viejo
Summary
OPERATIONS LEADER | TEAM BUILDER | PROCESS IMPROVEMENT
Self-driven operations leader recognized for transforming underperforming teams into collaborative, accountable, high-performing departments. Experienced leading change in fast-paced healthcare environments by improving operational workflows, strengthening team culture, developing employees, and building sustainable systems that enhance both patient and employee experiences.
Known for identifying organizational gaps, implementing practical solutions, and creating structure where it doesn’t exist. Thrives in environments that require initiative, strategic thinking, and continuous improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Services Manager | Operations Leader
Morrison Healthcare
10.2024 - Current
- Lead daily operations for a multidisciplinary patient services team in a fast-paced acute care hospital.
- Rebuilt accountability, communication, and team culture within a department experiencing operational challenges.
- Implemented performance expectations, coaching strategies, and workflow improvements that increased consistency and team engagement.
- Developed employees through mentoring, performance coaching, and structured onboarding.
- Partner with nursing, clinical leadership, dietary staff, and hospital administration to improve patient satisfaction and operational efficiency.
- Identify operational gaps and proactively implement sustainable solutions that improve quality, productivity, and service.
- Ensure compliance with Joint Commission, HIPAA, food safety regulations, and hospital policies.
- Balance patient experience, employee development, financial stewardship, and operational excellence simultaneously.
- Monitored patient feedback to identify areas for service improvement and address concerns promptly.
- Developed operational workflows that increased efficiency in patient services and reduced wait times.
Registered Diet Technician / Human Milk Technician
Providence Mission Hospital
08.2020 - 10.2024
- Designed and launched the hospital’s Human Milk Technician Program from the ground up.
- Developed standardized workflows, documentation procedures, and quality assurance practices.
- Managed highly regulated milk preparation processes with zero tolerance for error.
- Collaborated with neonatologists, NICU nurses, physicians, dietitians, and lactation consultants to support medically fragile infants.
- Led onboarding and training for new technicians while maintaining consistency across the program.
- Managed inventory, compliance documentation, and quality control while continuously improving operational efficiency.
- Served as a trusted resource for interdisciplinary teams regarding workflow and process questions.
Nutrition Attendant
Providence Mission Hospital
08.2019 - 10.2020
- Delivered exceptional patient service while coordinating specialized therapeutic diets.
- Worked collaboratively with clinical teams to ensure patient safety and dietary compliance.
- Built strong relationships across departments through effective communication and responsiveness.
Member Services
Costco Wholesale
02.2014 - 12.2019
- Delivered exceptional customer experiences in a high-volume retail environment.
- Resolved complex customer concerns while maintaining professionalism under pressure.
- Consistently recognized for teamwork, reliability, and strong communication.
- Developed skills in operations, multitasking, and service excellence within a fast-paced environment.
Education
Bachelor of Science - Nutrition Sciences
California State University, Northridge
Northridge, CASkills
- Operational Leadership
- Team Development & Coaching
- Process Improvement
- Change Management
- Project Leadership
- Performance Management
- Employee Engagement
- Cross-Functional Collaboration
- Problem Solving
- Strategic Planning
- Quality & Regulatory Compliance
- Customer Experience
- Workflow Optimization
- Training & Development
- Continuous Improvement
- Conflict Resolution
Certification
Registered Diet Technician (DTR)
Academy of Nutrition and Dietetics
Infant Feeding Technician Certification
The Ohio State University
Timeline
Patient Services Manager | Operations Leader
Morrison Healthcare
10.2024 - Current
Registered Diet Technician / Human Milk Technician
Providence Mission Hospital
08.2020 - 10.2024
Nutrition Attendant
Providence Mission Hospital
08.2019 - 10.2020
Member Services
Costco Wholesale
02.2014 - 12.2019
Bachelor of Science - Nutrition Sciences
California State University, Northridge