Naheema Bass
Jersey City,NJ
Summary
Compassionate Mental Health Worker with strong dedication to helping individuals needing mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses a deep understanding of mental health and behavioral sciences with the ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
7
7
years of professional experience
Work History
Mental Health Worker
RWJ Barnabas Health
09.2020 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Receptionist
LIV Unltd
03.2018 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Monitored check-ins to identify residents
Sales Associate
New York & Company
11.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Consultative Sales Associate
Sears Home Improvement
08.2016 - 11.2016
- Identified prospects' needs and provided information on suitable products and services.
- Upsold warranties and maintenance plans to customers purchasing merchandise.
- Researched inventory to determine if requested products were available.
- Trained and mentored new sales representatives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Master of Science - Human Services
Walden University
Minneapolis, MN09.2024
Bachelor of Arts - Sociology
Kean University
Jersey City, NJ05.2020
High School Diploma -
County Prep High School
Jersey City, NJ06.2015
Skills
- Therapeutic Intervention
- Patient Observation
- Crisis Intervention
- Taking and Recording Vital Signs
- De-escalation Techniques
- Adapt to Diverse Groups
- Multi-Tasking Strength
- Complex Problem-Solving
- HIPAA Compliance
- Compassionate Caregiving
Timeline
Mental Health Worker
RWJ Barnabas Health
09.2020 - Current
Receptionist
LIV Unltd
03.2018 - 03.2020
Sales Associate
New York & Company
11.2017 - 03.2018
Consultative Sales Associate
Sears Home Improvement
08.2016 - 11.2016
Master of Science - Human Services
Walden University
Bachelor of Arts - Sociology
Kean University
High School Diploma -
County Prep High School
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