Overview
Work History
Education
Skills
Timeline
Generic

Nahele Keale

Anahola,HI

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Hula Moon Gifts of Hanalei
08.2024 - Current
  • Greeted customers and provided outstanding customer service.
  • Helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Cleaning Service

Hele's House Cleaning
12.2021 - Current
  • Communicate with clients their needs, accessible times & cost.
  • Ensure vacation rentals were thoroughly cleaned and stocked for arriving guests.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Front of House Cashier

Farm to Barn Cafe & Juicery
02.2021 - 12.2021
  • Greet and communicate with customers, ensuring exceptional and quality restaurant customer service.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Built relationships with customers to encourage repeat business.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Food Runner

Hukilau Lanai
09.2019 - 01.2021
  • Greeted customers and provided outstanding customer service.
  • Provided chefs food description to guests when delivering to tables.
  • Monitored dining room inventory and replenished as necessary.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Provided attentive service and proactively assessed guest needs.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Barback

Hukilau Lanai
09.2019 - 01.2021
  • Greeted customers and provided friendly, knowledgeable service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Checked ID cards and verified bar guests were of legal age.
  • Delivered food to customers at bar and tables.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Replaced empty kegs, juices, garnishes and syrups.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Garnished all drinks and delivered to guests in timely manner.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Addressed customer complaints and inquiries to verify satisfaction.


Banquet Server

Hukilau Lanai
09.2019 - 01.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Arranged linens and table settings according to seating plan and event theme.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Responded to guest inquiries and requests promptly and courteously.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Replenished condiments and other supplies at tables and service bars.

Education

Honolulu Community College
Honolulu
05-2023

G.E.D. Diploma
McKinley Community School for Adults
05-2020

Asheville High
Asheville, NC
06-2019

Hawaii Technology Academy
Lihue, Kauai
05-2018

Skills

  • Strong Team Player
  • Staying Organized in Busy Environment
  • Active Listening
  • Attention to Detail
  • Friendliness
  • Ethics
  • Adaptable
  • Sales
  • Collaboration
  • Communication

Timeline

Retail Sales Associate

Hula Moon Gifts of Hanalei
08.2024 - Current

Cleaning Service

Hele's House Cleaning
12.2021 - Current

Front of House Cashier

Farm to Barn Cafe & Juicery
02.2021 - 12.2021

Food Runner

Hukilau Lanai
09.2019 - 01.2021

Barback

Hukilau Lanai
09.2019 - 01.2021

Banquet Server

Hukilau Lanai
09.2019 - 01.2021

Honolulu Community College

G.E.D. Diploma

Asheville High

Hawaii Technology Academy

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Nahele Keale