Nahian Chowdhury
Lafayette,LA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
2
2
years of professional experience
Work History
Shift Leader
Poke Geaux
10.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Enforced company policies and regulations with employees.
- Analyzed sales figures and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Conducted performance reviews and provided staff with feedback and guidance.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Some College (No Degree) - General Studies
South Louisiana Community College
Lafayette, LABachelor of Science - Chemical Engineering
University of Louisiana At Lafayette
Lafayette, LA05.2027
Skills
- Continuous Professional Improvement
- Employee Attendance Monitoring
- Loyalty Programs
- Collaborate Cross-Functionally
- Financial Accounting
- Billing and Payment Processing
- Shift Paperwork Completion
- Employee Coaching and Mentoring
- Shift Checklists
- Service Quality Enhancements
- Cash Sales Counts
- POS System Operations
- Team Leadership
Languages
Bengali
Native or Bilingual
Hindi
Native or Bilingual
English
Timeline
Shift Leader
Poke Geaux
10.2021 - Current
Some College (No Degree) - General Studies
South Louisiana Community College
Bachelor of Science - Chemical Engineering
University of Louisiana At Lafayette
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