Nahid Mohammad
Fremont,CA
Overview
14
14
years of professional experience
Work History
Cosmetic Counter Manager
Bloomingdale’s
Santa Clara, CA
02.2019 - Current
- Serve as a product expert for fragrances and cosmetics.
- Provides excellent and quality customer service
- Support the store manager in managing inventory, developing visual merchandising displays, and creating an engaging environment for consumers
- Build rapport with clients, provide consultation on new products, exceed sales goal by 20-30% each month
- Schedule appointments and follow ups with new and existing clients
- Communicated effectively with a wide range of clients, identified solutions to product issues, and achieved a 95% customer service satisfaction score
- Coordinate with store manager to plan weekly events and increase sale volumes
- Train onboarding consultants: develop schedule, coordinating training schedule, equipment training, overview of department workflow, and orientation tasks and training
- Health and safety management
COVID Registration Specialist TEMP
Washington Hospital
Fremont, CA
01.2022 - 03.2022
- Greet patients, visitors, and answers telephone in a prompt and courteous manner
- Verifies patient information including insurance, eligibility, and demographics into patient management system using EPIC software
- Manage a large amount of incoming and outgoing calls in a timely manner
- Collect, analyze and update data to maintain departmental records and databases
- Maintain HIPAA and PHI compliance regulations
- Promote and adhere to Covid regulations guidelines
- Establish knowledge to protocols and procedures
- Promote health and safety protocols
HR Coordinator
West Coast Aesthetics
Fremont, CA
01.2018 - 12.2020
- Establish working relationships with hiring managers and candidates, schedule interviews, communicate interview details and host interview visits
- Create and ensure delivery of candidate offer letters and new hire paperwork, receive and track new hire materials, and update and maintain appropriate databases
- Participate and contribute to marketing activities to help achieve company goals
- Assist Recruiters with managing internal and external job postings
- Performed multiple areas of contract management and administration
- Managed and respond to a high volume of daily contract-related inquiries
- Manage complex schedules through Outlook, while being able to deal with last minute changes on the fly
- Adhere to the highest degree of professionalism and strict confidentiality on matters that require discretion
Cosmetic Beauty Advisor
SmashBox Cosmetics
Santa Clara, CA
09.2017 - 06.2018
- Established relationships with new clients; consistently followed up with current accounts
- Assisted customers and answered queries about specific products
- Handled objections and assisted clients in making purchase decisions
- Adhered to protocols including quality and safety standards
- Maintained operational integrity by overseeing employees and generating schedules
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Cosmetic Beauty Advisor
MAC Cosmetics
Santa Clara, CA
10.2011 - 09.2017
- Established relationships with new clients; consistently followed up current accounts
- Conducted high-volume phone calls; met daily, weekly, and monthly outbound calling objectives
- Tracked and qualified inbound sales inquiries from promotions, lead generation events, and inbound calls.
- Organized and Developed extensive client list; participated in weekly sales meetings.
- Created bookings and sales reports for the Director of Sales.
- Utilized Customer Relations Management platform effectively managing opportunities, accounts, and relationships.
Education
High School Diploma - undefined
American High School
Fremont, CASkills
- Administrative Procedures
- Event Coordination
- Schedule Management
- Multitasking and Time Management
- Professional and Courteous
- Fast Learner
- Critical Thinking
- Microsoft Office
- Organizing and Categorizing Data
- Confidentially and Data Protection
- Research and Analytical Skills
- Relationship Building
- Business Administration
- Highly Effective and Productive
- Task Prioritization
- HealthCare Systems: EPIC
- Payroll Management: ADP
Timeline
COVID Registration Specialist TEMP
Washington Hospital
01.2022 - 03.2022
Cosmetic Counter Manager
Bloomingdale’s
02.2019 - Current
HR Coordinator
West Coast Aesthetics
01.2018 - 12.2020
Cosmetic Beauty Advisor
SmashBox Cosmetics
09.2017 - 06.2018
Cosmetic Beauty Advisor
MAC Cosmetics
10.2011 - 09.2017
High School Diploma - undefined
American High School