Nahiele Williams
Central Islip,NY
Summary
Dynamic manager with a proven track record at Uhaul Neighborhood Dealer and Guishan Inc, excelling in customer service and team leadership. Enhanced customer loyalty through effective conflict resolution and empathetic communication. Skilled in time management, consistently achieving high-quality service delivery while fostering a productive work environment.
Overview
30
30
years of professional experience
Work History
Manager
Uhaul Neighborhood Dealer
Brooklyn, NY
06.2016 - 12.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 45 incoming calls, emails and faxes per day from customers.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Manager
Guishan Inc.
Brooklyn, NY
06.1996 - 12.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Handling over 30 incoming calls and emails daily from customers
Education
Bachelor of Science - Hospitality Management
St. John's University
Jamaica, NY05-2017
Associate of Science - Travel And Hospitality
Kingsborough Community College
Brooklyn, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Problem-solving
- Financial Acumen
- Attention to detail
Timeline
Manager
Uhaul Neighborhood Dealer
06.2016 - 12.2025
Manager
Guishan Inc.
06.1996 - 12.2025
Associate of Science - Travel And Hospitality
Kingsborough Community College
Bachelor of Science - Hospitality Management
St. John's University