Summary
Overview
Work History
Education
Skills
Cover Letter
Certification
Haitian Creole, French
Languages
Timeline
Generic

Nahomie Lefedor

Conyers,GA

Summary

Highly intuitive Special Needs Bus Aide skilled in providing support for special needs students during school transport. Supervises activities to safeguard passengers while boarding, exiting and riding bus. Addresses needs of students with diverse challenges to promote safe and reliable transit services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Special Needs Bus Monitor

Rockdale County Transportation
08.2023 - Current
  • Improved student safety by closely monitoring their behavior and ensuring compliance with bus rules.
  • Assisted special needs students in boarding and disembarking bus, ensuring smooth and comfortable experience.
  • Enhanced communication between parents, school staff, and transportation department by promptly addressing concerns and providing updates on student progress.
  • Maintained accurate records of student attendance and incident reports, contributing to well-organized system for tracking student performance.
  • Collaborated with bus drivers to create positive transportation environment, resulting in fewer behavioral issues during transit.
  • Provided one-on-one support for students with specific needs, enhancing their overall comfort and well-being during transportation.
  • Participated in ongoing training programs to stay up to date on best practices for working with special needs students, ensuring highest quality care possible.
  • Developed strong rapport with students by consistently demonstrating patience, empathy, and understanding of their unique requirements.
  • Assisted students in using assistive devices such as wheelchairs or lifts when necessary, ensuring their safe transport on bus.
  • Operated lift and secured 2 students on wheelchair to maximize student safety and stability.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.

Customer Service /Gate Service Agent

Hallmark Aviation Services For WestJet Airlines
02.2022 - 07.2023
  • Enhanced customer satisfaction by providing timely and efficient gate services.
  • Streamlined boarding process for smoother transitions, coordinating with flight crew and ground staff.
  • Ensured accurate flight information displays by updating gate boards and monitor systems.
  • Maintained safe and secure environment for passengers through thorough pre-boarding checks.
  • Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
  • Verified identification documents, maintaining strict security protocols at all times.
  • Managed boarding pass distribution to ensure organized boarding process.
  • Handled ticketing inquiries and upgrades for improved passenger experience.
  • Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
  • Assisted customers with special needs, ensuring their comfort and ease of access to aircraft.
  • Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
  • Coordinated with baggage handlers to guarantee proper luggage placement on flights.

Stock Room Associate

Ross Stores
04.2021 - 02.2022
  • Enhanced stock room efficiency by implementing streamlined inventory management system.
  • Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
  • Reduced stock discrepancies by conducting regular audits and reconciling physical inventory with system data.
  • Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
  • Improved order processing speed by organizing items in stock room according to SKU numbers and product categories.
  • Add Security Devices on merchandises (12 boxes).

Customer Service Representative/Gate Service Agent

United Airlines
10.2014 - 03.2021
  • Enhanced customer satisfaction by providing timely and efficient gate services.
  • Streamlined boarding process for smoother transitions, coordinating with flight crew and ground staff.
  • Ensured accurate flight information displays by updating gate boards and monitor systems.
  • Maintained safe and secure environment for passengers through thorough pre-boarding checks.
  • Assisted customers with special needs (5), ensuring their comfort and ease of access to aircraft.
  • Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
  • Handled ticketing inquiries and upgrades for improved passenger experience.
  • Verified identification documents, maintaining strict security protocols at all times.
  • Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
  • Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
  • Coordinated with baggage handlers to guarantee proper luggage placement on flights.
  • Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
  • Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Implemented new processes for more efficient gate management and organization.
  • Managed boarding pass distribution to ensure organized boarding process.

Secretary

S D Construction
09.2006 - 01.2012
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Answered several (50) phones and enthusiastically greeted callers.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

No Degree - CNA

William Rainey Harper College
Palatine, IL
05.2012

No Degree - Travel Consultant

Business Institute Of The West Indies BIWI
Port Au Prince, Ht
07.2002

Diploma - Secretarial Studies And Office Administration

Micro Center
Port Au Prince, Ht
1999

Skills

    • Mobility Assistance
    • Disability Awareness
    • Transportation Regulations
    • Safety awareness
    • Bus Lift Operator
    • Jet Bridge Operator
      • Seizure Management
      • Observation and Monitoring
      • Professionalism and Ethics
      • Confidentiality and Privacy
      • Reliability and punctuality
      • Patience and Tolerance

Cover Letter

To Whom It May Concern:I appreciate the time you are taking now to review my qualifications for your open position. As my resume indicates, I am seeking a challenging position that will offer continued opportunity to further develop my knowledge and skills. My incredible work ethic will be a valuable asset to your operating staff. You will see that I work hard and am a loyal employee. I am very dedicated to my responsibilities as an employee and am very customer oriented. If you have to teach me something new, I am a very quick study and can easily teach others as well.My time spent as a community volunteer also gives me experience in dealing with people. I get along well with others and am known for my enthusiasm and smile. If you are looking for a person with the above qualities, please give my attached resume consideration. I would look forward to a phone call from you or meeting you in person to review the potential for a mutually beneficial match.With Great Interest,Nahomie ESTERVIL

Certification


Jet Bridge Operator

Bus Lift Operator

Certified Nursing Assistant

Home Health Aid

Travel Consultant

Haitian Creole, French

Born and raise in Haiti i, do speak fluently Creole and French as well.

Languages

French
Native or Bilingual

Timeline

Special Needs Bus Monitor

Rockdale County Transportation
08.2023 - Current

Customer Service /Gate Service Agent

Hallmark Aviation Services For WestJet Airlines
02.2022 - 07.2023

Stock Room Associate

Ross Stores
04.2021 - 02.2022

Customer Service Representative/Gate Service Agent

United Airlines
10.2014 - 03.2021

Secretary

S D Construction
09.2006 - 01.2012

No Degree - CNA

William Rainey Harper College

No Degree - Travel Consultant

Business Institute Of The West Indies BIWI

Diploma - Secretarial Studies And Office Administration

Micro Center

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Nahomie Lefedor