Nahria Negron
Tampa,Florida
Summary
Experienced bilingual customer service professional with a diverse background in fast food, retail, and customer service. Efficiently takes and relays customer orders to ensure satisfaction. Demonstrated success in collaborative environments, driving business and sales goals. Proven ability to optimize workflows and operations through effective leadership and teamwork. Committed to inspiring and motivating coworkers and employees to surpass expectations.
Overview
10
10
years of professional experience
Work History
Team Lead, Dispatch
Access2Care
Florida
05.2022 - Current
- Trained new team members by relaying information on company procedures.
- Encouraged team cooperation, ensuring effective communication among employees.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Facilitated solutions for difficult situations during phone and chat communications to support colleagues.
- Handled vendor and facility inquiries through phone and email to resolve requests efficiently.
- Prioritized assignments based on project requirements.
- Provided resolution to complex issues when supervisory support was unavailable.
- Assigned high-priority trips needing immediate action.
- Maintained precise daily attendance records.
- Securing shift coverage by coordinating with available employees for absences and time off.
- Answered incoming calls to manage high call volumes.
Customer Service Representative
Access2Care
Florida
07.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer issues compassionately, enhancing loyalty.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
Customer Service Representative
Maximus
Riverview, FL
11.2020 - 05.2021
- Provided solutions for tax-related problems and health insurance inquiries.
- Answer phone calls, respond to emails, and provide support through web chat, addressing customer inquiries and concerns.
- Identify and resolve customer issues, escalating when necessary.
- Ensure customer data is recorded correctly.
- Help customers navigate and complete online applications.
- Maintain call logs, timesheets, and other relevant documentation.
- Comply with privacy rules and other relevant regulations.
- Stay updated on policies and procedures related to the programs Maximus supports.
- Effectively communicate with customers, and other internal teams.
Printer Operator / Quality Control Inspector
Hit Promotions
Largo, FL
06.2019 - 06.2020
- Managed operation of printing machine.
- Ensured accuracy of printed products.
- Ensured timely delivery of product.
- Boxed products for efficient dispatch.
- Developed distinctive shipment logos for employee assignment on packaging.
Store Clerk
Save-A-Lot
Tampa, FL
09.2018 - 06.2019
- Processed inventory deliveries.
- Ensured proper stocking of products on shelves.
- Process customer transactions at register.
- Assisted customers, answered inquiries, and resolved problems.
- Helping to maintain the store's cleanliness and order.
- Adhering to company policies and procedures, including those related to cash handling, inventory, and safety.
Cashier Specialist & Experience Leader (Customer Service oriented)
Marketplace Eatery
Atlantic City, NJ
11.2017 - 04.2018
- Recommended various local salad choices.
- Present fresh salads to customers, providing exceptional service.
- Handled fruits and vegetables maintaining freshness for customer use.
- Operated cash register to handle various payment methods efficiently.
Cashier Specialist & Experience Leader (Customer Service oriented)
Fortune China
Trujillo Alto, Puerto Rico
04.2017 - 11.2017
- Greet customers as they walk in.
- Take personal and phone orders and pack to go or put in trays for customers in dining.
- Use of cash register and make transactions with debit or credit cards.
- Maintain the cleanliness of the restaurant for customers' satisfaction such as bathroom, main room, etc.
Waitress/Bartender/Cashier
El Asador Restaurant
Old San Juan, Puerto Rico
11.2015 - 02.2017
- Directed clients to their designated seating areas.
- Assist guests in choosing from a variety of restaurant specialties.
- Prepared various cocktails and drinks according to client orders.
- Managed employee scheduling to ensure smooth operations in the workplace.
- Finalized daily sales transactions and submitted earnings report to supervisor.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier Specialist & Customer Service
New China/Imperial Garden
Carolina, Puerto Rico
12.2014 - 11.2015
- Answered telephone and in-person inquiries.
- Processed customer cash, debit, or credit payments.
- Package to-go orders into bags or in trays for in-dining.
- Maintenance of restaurant.
Education
High school diploma -
Dr. Jose M. Lazaro
Puerto Rico05.2015
Skills
- Problem-solving
- Quality Control
- Crew Member
- Multi-tasking
- Customer service
- Active listening
- Call center experience
- Staff training
- Coaching and mentoring
- Cleanliness and organization
- Data entry
Personal Information
- Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Lead, Dispatch
Access2Care
05.2022 - Current
Customer Service Representative
Access2Care
07.2021 - 05.2022
Customer Service Representative
Maximus
11.2020 - 05.2021
Printer Operator / Quality Control Inspector
Hit Promotions
06.2019 - 06.2020
Store Clerk
Save-A-Lot
09.2018 - 06.2019
Cashier Specialist & Experience Leader (Customer Service oriented)
Marketplace Eatery
11.2017 - 04.2018
Cashier Specialist & Experience Leader (Customer Service oriented)
Fortune China
04.2017 - 11.2017
Waitress/Bartender/Cashier
El Asador Restaurant
11.2015 - 02.2017
Cashier Specialist & Customer Service
New China/Imperial Garden
12.2014 - 11.2015
High school diploma -
Dr. Jose M. Lazaro