Nahshon Dukes
Sarasota,Fl
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills, I am committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop my professional skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
Amped Fitness
Sarasota, FL
05.2025 - Current
- Greet and Engage: Greet gym members, prospective clients, and guests with a warm, welcoming demeanor.
- Manage the Front Desk: Handle check-ins, answer questions, and provide top-notch customer service with a can-do attitude.
- Create Energy: Infuse every interaction with enthusiasm and energy, ensuring our members leave feeling motivated and excited about their fitness journey.
- Support and Assist: Coordinate with our team to keep everything running smoothly, from scheduling tours to handling membership inquiries.
- Inventory management: Monitor inventory levels of gym supplies, including towels, cleaning products, office supplies, and retail items (e.g., energy Drinks, apparel).
- Staff Supervision and Leadership: Hire, train, and manage front desk staff to ensure high-quality customer service along with Creating and managing staff schedules to ensure proper coverage during peak and non-peak hours.
- Marketing assistance: Create and post engaging content on the gym’s social media accounts, such as updates, promotions, or success stories.
Warehouse Manager
All Event Rental
Sarasota, FL
07.2024 - 05.2025
- Promoted brand at industry events and through ongoing networking efforts.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Relationship Banker
Regions
07.2023 - 07.2024
- Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions' solutions
- Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
- Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
Customer Service Coordinator
Alsco
Sarasota
04.2022 - 07.2023
- The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution
- Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer followup and processing order requests
- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries
- Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision
- Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork
- Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision
Assistant Store Manager
Pinch A Penny Pool Patio Spa
01.2021 - 04.2022
- This role reports to the store manager and is responsible for assisting the store manager in supervising the staff, daily administrative responsibilities, and operations
- Open and close store and maintain accurate records of all sales including daily bank deposits and sales reports
- Help customer, solve problems, and answer questions
- Oversee associates, ensure all merchandise is clean, priced, shelves are properly stocked, and promotions are up to date
- Assist in the training of staff in customer service, safety, cash registration operation, product knowledge, policies and procedures, dress code, waste usage
- Manage staff schedules, pool service and repair if applicable, payroll, and employee security systems
Optician
NATIONAL VISION INC
06.2020 - 01.2021
- Greet customers in a friendly manner and ensure high quality customer service.
- Meet NVI's sales objectives.
- Ensure customers receive quality products in a timely manner.
- Assist with answering phones efficiently in accordance with NVI telephone protocol.
- Ensure all customer service complaints are handled effectively and efficiently.
- Review reasons for redos and implement practices to correct. Ensure quality standards are met.
- Check on status and notify customers when orders are in or of any delays.
- Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
Sales Associate
GNC
08.2019 - 06.2020
- Demonstrate superior product knowledge in assisting customers.
- Answer product based questions using knowledge from GNC on-line and in-store training.
- Sell merchandise and interact with customers according to GNC standards.
- Complete customer transactions using the POS register and GNC Tablet.
Teller
WELLS FARGO
05.2019 - 06.2020
- Greeting customers and thanking them for their business.
- Accepting and completing deposit and withdrawal requests.
- Following company policies at all times.
- Offering various financial products to customers.
- Answering the phone timely and professionally.
Sales Associate
FOOTLOCKER
09.2018 - 05.2019
- Operate the cash register and adhere to cash shortage guidelines
- Resolve customer questions in-person and over the telephone
- Put away merchandise and correctly record product inventory levels
- Make recommendations and inform customers of relevant sales events.
- Assist customers with locating merchandise
Member Service Specialist
YOUFIT
01.2018 - 05.2019
- Book fitness assessments
- Meet monthly membership upgrade goals
- Work towards resolving customer service issues and provide a positive experience
- Properly hand off phone inquiries to a member of the Sales Team
- Proper handling and utilization of Datatrak for document, billing, and POS processing
- Complete incident report forms, MIC forms, and Cancellation requests
Education
Associate of Science - Cyber Security
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ08.2027
Skills
- MARKETING
- BANKING
- CASH HANDLING
- BOOKKEEPING
- SALES
- MICROSOFT
- POWERPOINT
- EXCEL
- TEAM MANAGEMENT
- LOGISTICS MANAGEMENT
Timeline
Operations Manager
Amped Fitness
05.2025 - Current
Warehouse Manager
All Event Rental
07.2024 - 05.2025
Relationship Banker
Regions
07.2023 - 07.2024
Customer Service Coordinator
Alsco
04.2022 - 07.2023
Assistant Store Manager
Pinch A Penny Pool Patio Spa
01.2021 - 04.2022
Optician
NATIONAL VISION INC
06.2020 - 01.2021
Sales Associate
GNC
08.2019 - 06.2020
Teller
WELLS FARGO
05.2019 - 06.2020
Sales Associate
FOOTLOCKER
09.2018 - 05.2019
Member Service Specialist
YOUFIT
01.2018 - 05.2019
Associate of Science - Cyber Security
Maricopa Community Colleges, Rio Salado Community College