NAHSIEM MCCLOUD
Plainfield,NJ
Summary
Dedicated and adaptable professional with a strong work ethic and a diverse background in package handling, restaurant service, and valet parking. Adept at managing fast-paced environments, ensuring exceptional customer experiences, and contributing to team success. Possesses excellent communication skills, a commitment to safety and accuracy, and a willingness to take on new challenges.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
AUTOMOTIVE CONCIERGE
Parking Productions Inc.
03.2022 - Current
- Facilitate vehicle flow by managing traffic control and parking in assigned areas.
- Provide top-notch customer service by greeting guests courteously and assisting them with entering and exiting their vehicles.
- Accurately record vehicle details, such as make, model, and license plate numbers, for efficient retrieval.
- Collaborate effectively with other team members to streamline parking and retrieval processes.
- Handle challenging situations with professionalism and composure, resolving guest concerns and complaints to their satisfaction.
Cabin Agent
Prospect Airport Services
11.2024 - 10.2025
- Cleaned aircraft to prevent build-up of debris and grime .
- Complied with TSA, FAA and corporate regulations to maximize personnel and passenger safety.
- Conducted security inspections of aircraft for compliance with government and company requirements.
- Cleaned and sanitized aircraft lavatories to meet company standards.
- Lifted 30 pounds to carry cleaning equipment and cases of supplies for servicing aircraft.
PACKAGE HANDLER
UPS
09.2021 - 03.2022
- Followed verbal and written instructions to properly move and ship products.
- Expertly loaded and unloaded packages onto delivery vehicles, optimizing space and minimizing damage.
- Efficiently sorted and organized packages for shipment, ensuring accurate routing and delivery.
- Worked efficiently in a fast-paced environment to meet daily package processing quotas.
- Complied with UPS safety protocols, including the proper use of safety equipment and adherence to safety guidelines.
- Demonstrated physical fitness and endurance to handle the demands of lifting and moving packages for extended periods.
RESTAURANT TEAM MEMBER
Chic-Fil-A
02.2020 - 09.2021
- Provided friendly and personalized service to customers, ensuring a positive dining experience while constantly providing 2nd mile service to every guest.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
High School Diploma -
Linden High School
Linden, NJ06.2021
Skills
- Guest experiences
- Reporting capabilities
- Policy and procedure adherence
- Quality assurance
- Excellent Time Management
- Attention to Details
- Physical Stamina
- Team Player
- Problem Solving
- Communication
- Package Handling
- Safety Awareness
Timeline
Cabin Agent
Prospect Airport Services
11.2024 - 10.2025
AUTOMOTIVE CONCIERGE
Parking Productions Inc.
03.2022 - Current
PACKAGE HANDLER
UPS
09.2021 - 03.2022
RESTAURANT TEAM MEMBER
Chic-Fil-A
02.2020 - 09.2021
High School Diploma -
Linden High School