Julie Brincat
Vernon Hills,Illinois
Summary
Energetic, results-oriented self-starter with over 20+ years experience in customer service. Possess proficiency in organization, written and oral communication, listening, and interpersonal relationship skills. Self-directed sales professional who takes pride in maintaining the highest ethical standards at all times. Inspires loyalty, team commitment and quality performance. Consistently settled customer complaints without needing to involve manager. Help lead team to exceed sales targets.
Overview
19
19
years of professional experience
Work History
Concierge III
LIFETIME
Vernon Hills, IL
12.2021 - Current
- Maintain front service desk.
- Give tours of health club.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with members with high degree of respect.
- Carried out day-day-day duties accurately and efficiently.
- Setup new memberships and make changes if needed to existing ones.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Assistant Manager
ATHLETA
Hills, Northbrook, IL
09.2021 - 12.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Manager
LOFT
Deerfield, IL
08.2020 - 09.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Key Holder
KENDRA SCOTT
Deer Park, IL
10.2018 - 04.2020
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Associate
LOFT
Kildeer, IL
01.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Assistant Manager
BEVELLO
Deer Park, IL
09.2017 - 01.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Senior Sales Associate
ANTHROPOLOGIE
Deer Park, IL
11.2015 - 09.2017
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Generated sales leads and cold called potential customers.
- Maintained comprehensive knowledge of industry.
Stylist
EVEREVE
Deer Park, IL
08.2012 - 10.2015
- At Evereve, I was the #1 salesperson in the entire company and the top Trendsend stylist.
Flight Attendant
US AIR
Pittsburg, PA
08.1987 - 02.1992
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Flight Attendant
EASTERN AIRLINES
Miami, FL
05.1985 - 08.1987
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
Assistant Manager
ORMONDS
New Orleans, LA
05.1983 - 05.1985
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Associate of Science - Fashion Merchandising and Management
Nicholls State University
Thibodaux, LA05.1984
Skills
- Problem Anticipation and Resolution
- VIP Experiences
- Service Quality
- Warm and Friendly
- Conflict and Complaint Resolution
- Team Player
- Guest Accommodations
- Concierge Assistance
- Management Interaction
- Guest Experiences
- Front Desk Operations
- Hospitality Management
Timeline
Concierge III
LIFETIME
12.2021 - Current
Assistant Manager
ATHLETA
09.2021 - 12.2021
Assistant Manager
LOFT
08.2020 - 09.2021
Key Holder
KENDRA SCOTT
10.2018 - 04.2020
Sales Associate
LOFT
01.2018 - 09.2019
Assistant Manager
BEVELLO
09.2017 - 01.2018
Senior Sales Associate
ANTHROPOLOGIE
11.2015 - 09.2017
Stylist
EVEREVE
08.2012 - 10.2015
Flight Attendant
US AIR
08.1987 - 02.1992
Flight Attendant
EASTERN AIRLINES
05.1985 - 08.1987
Assistant Manager
ORMONDS
05.1983 - 05.1985
Associate of Science - Fashion Merchandising and Management
Nicholls State University
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