Mason Ferguson
Houston,TX
Summary
Dynamic sales professional with a proven track record at Discount Tire, excelling in sales consultation and customer relationship building. Demonstrated ability to convert leads into loyal customers while enhancing service quality. Skilled in territory management and performance improvement, fostering trust through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Concierge III
Lifetime Fitness Athletic
02.2024 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Handled customer complaints to satisfy and retain guests.
Sales Representative
Discount Tire
01.2019 - 03.2023
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Trained new employees on customer service, money handling and organizing strategies.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor Of Engineering - Electrical Engineering
University of Houston
Houston, TXSkills
- Sales consultation
- Competitor research
- Account development
- Territory sales
- Lead prospecting
- Network development
- Sales closing
- Customer retention
- Customer relationship building
- Performance improvement
- Territory management
- Sales expertise
Languages
Persian
Professional Working
Timeline
Concierge III
Lifetime Fitness Athletic
02.2024 - Current
Sales Representative
Discount Tire
01.2019 - 03.2023
Bachelor Of Engineering - Electrical Engineering
University of Houston
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