Austin Davi
Tempe,AZ
Summary
To apply an outgoing, hardworking and team player mentality to a position that would ensure that the corporation’s objectives were met. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and technological communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge III
Life Time Fitness Inc.
08.2022 - Current
- Frontline service provider on communications with hundreds of guests daily to assist with complex issues ranging from facility policy to providing explanations for technological services.
- Proactive Team Member, tasked with establishing additional revenue streams to meet monthly company quotas.
- Daily monitoring of internal company databases to record and monitor client’s behaviors and affairs.
- Tasked daily to assist and troubleshoot digital company app and IT systems, with additional services such as password recovery, online account restoring, and in-app network configurations.
- Continued support assisting and managing internal company database to configure and devise complex technological customer-related solutions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Concierge II
Life Time Fitness Inc.
08.2020 - 08.2022
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Tasked to receive approximately 50+ inbound phone calls and emails from guests daily to assist with complex issues ranging from facility policy to providing explanations for technological services.
Extended School Day Aide
Lewisville Independent School District
08.2019 - 06.2020
- Extended School Day Aide with responsibilities including creating and facilitating a safe and healthy environment for up to 70 children, ranging from Kindergarten to 5th Grade.
- Additional duties included engaging each and every child in their mental health growth process in the absence of their parents.
- Enhanced student engagement by implementing hands-on activities and group projects in the extended school day program.
Part receiver/provider/stock clerk
NAPA Parts
04.2019 - 07.2019
- Responsible for expediting require ground equipment parts to American Airlines, including sourcing and quality control.
- Additional duties include staffing the parts counter and interacting with the +130 mechanics on site.
- Increased efficiency in the receiving process by implementing new inventory management systems.
Casher/Stocker/Customer Service Representative
Kroger Food Chain
07.2016 - 03.2019
- Charged with the overall responsibility of customer satisfaction.
- Providing excellent customer service for all guests; including checkout, carryout assist, general product location and stocking.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
Associate Degree in Arts and Science -
North Central Texas College
Flower Mound, TX05.2021
Skills
- Consultative Sales
- Conflict resolution expertise
- Hospitality
- Effective decision-making under pressure
- Outstanding customer service
- Application Development
- Technical Troubleshooting
- Familiar with SaaS products, including Google Workspace, Slack and Salesforce
Certification
- CompTIA A+ Training - In Progress
- CompTIA Network+ Training - In Progress
- CompTIA Security+ Training - In Progress
Timeline
Concierge III
Life Time Fitness Inc.
08.2022 - Current
Concierge II
Life Time Fitness Inc.
08.2020 - 08.2022
Extended School Day Aide
Lewisville Independent School District
08.2019 - 06.2020
Part receiver/provider/stock clerk
NAPA Parts
04.2019 - 07.2019
Casher/Stocker/Customer Service Representative
Kroger Food Chain
07.2016 - 03.2019
Associate Degree in Arts and Science -
North Central Texas College