NAHTAEJA STANLEY
Delaware City
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness. Assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements, and protective measures. Perceptive individual familiar with social and community services rules and regulations.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
St. John's
Bear
06.2025 - Current
- Assisted individuals with daily living activities and personal care needs.
- Facilitated communication between clients and healthcare providers effectively.
- Implemented behavioral support plans to promote positive outcomes.
- Collaborated with team members to coordinate care and services for clients.
- Provided emotional support and companionship to enhance client well-being.
- Maintained a clean and safe environment tailored to individual needs.
- Participated in training sessions to improve skills and knowledge in caregiving.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Mental Health Technician
Rockford Center
09.2024 - 03.2025
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Nanny
In Home Day Care
01.2023 - 04.2023
- Engage children to foster a joyful, safe learning environment, enhancing their social skills.
- Develop interactive activities, boosting daycare participation and cognitive development.
- Maintain detailed records of child progress, ensuring high parental satisfaction.
- Orchestrated a weekly outdoor program to boost physical health in children.
- Evaluated and refined age-appropriate educational materials annually.
- Managed daily daycare operations, ensuring a structured environment for child growth.
- Increased child engagement by 30% through tailored educational programs.
- Provided emotional and educational support, enhancing child development.
- Introduced digital learning tools, significantly improving learning outcomes.
- Analyzed child feedback to optimize educational content and delivery methods.
Work from Home Customer Service Agent
TTEC
10.2022 - 12.2022
- Maintained functional workspaces to ensure call clarity and quality, enhancing customer satisfaction.
- Resolved customer complaints by identifying issues and implementing effective solutions, boosting retention.
- Processed orders and managed shipping procedures to streamline online purchasing, improving efficiency.
- Resolved technical issues to ensure constant availability and performance, supporting seamless operations.
- Remotely, Remotely
Retail/Customer Service
Ross Dress for Less
03.2022 - 06.2022
- Maintained clean and organized customer spaces, enhancing store appeal and customer satisfaction.
- Informed and assisted in-store guests, driving sales and meeting customer needs.
- Exceeded sales targets by upselling and cross-selling products and services.
- Recommended services and addressed customer objections with effective communication.
- Improved store layout, increasing customer flow and sales efficiency.
Retail Associate
Rainbow Shops
07.2021 - 10.2021
- Greeted customers, assisted in locating merchandise, suggesting options, increasing sales by 15%.
- Organized racks and displays, maintaining visually appealing environments, enhancing customer experience.
- Maintained clean sales floor, straightened and faced merchandise, ensuring a pleasant shopping experience.
- Assisted customers with purchases and reward program enrollment, improving customer satisfaction.
- Stocked and labeled merchandise, arranging items by size or color for easy navigation.
- Eagerly supported customer queries, enhancing shopping experience.
- Ensured accurate stock labels, aiding in inventory management.
- Assisted in customer purchases, ensuring satisfaction and loyalty.
Customer Service Cashier
Maryland House Travel Plaza
06.2020 - 09.2020
- Resolved customer complaints, ensuring a clean checkout area, enhancing overall customer experience.
- Answered product-related questions, making customers feel valued and informed.
- Handled product returns efficiently, maintaining high customer satisfaction.
- Processed daily credit and cash transactions accurately, ensuring quick service.
- Streamlined transaction processes, enhancing checkout efficiency.
- Boosted customer retention by providing exceptional service and support.
Education
High School -
Elkton High School
Elkton, MDHigh School -
Cecil County School of Technology
Elkton, MDSkills
- Building Customer Trust and Loyalty
- Client Relations
- Courteous Service Mindset
- Business Growth
- Issue Resolution
- Complaint Resolution
- Call Center Operations
- Calm Under Pressure
- Website Navigation
- Upbeat Personality
- Data Entry
- Data Maintenance
- Responding to Difficult Customers
- Communications Strategies
- Telephone Etiquette
- Customer Data Confidentiality
- Knowledge Base
- Organizational Systems
- Patient
- Empathetic
- Team-Oriented
- Cooperative
- Proactive Self-Starter
- Typing
- Time Management
- Negotiation
- Leadership
- Problem-Solving
- Behavioral support
- Documentation practices
- Daily living skills
- Patient monitoring
- Emotional support
- Attention to detail
- Time management
- Active listening
- Client support
- Positive reinforcement
- Report writing
Timeline
Direct Support Professional
St. John's
06.2025 - Current
Mental Health Technician
Rockford Center
09.2024 - 03.2025
Nanny
In Home Day Care
01.2023 - 04.2023
Work from Home Customer Service Agent
TTEC
10.2022 - 12.2022
Retail/Customer Service
Ross Dress for Less
03.2022 - 06.2022
Retail Associate
Rainbow Shops
07.2021 - 10.2021
Customer Service Cashier
Maryland House Travel Plaza
06.2020 - 09.2020
High School -
Elkton High School
High School -
Cecil County School of Technology