Overview
Work History
Education
Skills
Certification
Timeline
Generic

NAHUM BELAYHUN

Morrisville,NC

Overview

7
7
years of professional experience
1
1
Certification

Work History

Implementation Engineer I

VC3
09.2023 - Current
  • Deploy, troubleshoot and resolve issues with Microsoft 365 and Windows Server for multiple clients.
  • Provide support on various enterprise-level security and management tools, including Cisco Umbrella, CrowdStrike, Sentinel One, Active Directory, Kaseya VSA, and Intune.
  • Configured and executed system software changes.

IT Support Analyst

Accenture
04.2022 - 09.2023
  • .Troubleshooting and assisting with platforms such as Okta, Cisco VPN, Active Directory, Microsoft 365, JAMF, and Intune.
  • Experience setting up and configuring MacOS, Windows, iPhone, iPad, and Surface Pro laptops.
  • Assist Networking Team, Security Team, and Windows Team with their Remediation Tickets and Onsite Testing.

MS Associate Service Desk Analyst

Allscripts
07.2021 - 04.2022
  • Resolving user operational issues related to desktop computers and laptops while also providing assistance to users encountering Electronic Health Record (EHR) challenges.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Engaged in user support interactions via telephone, chat and email platforms averaging 30 to 35 users each day.

Classroom Technology Support

East Carolina University
04.2018 - 10.2020
  • Used ticketing systems to manage and process support actions and requests.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Provided 500 faculties and staffs with security software and network configuration support.

Education

Bachelor of Science - Information Technology

East Carolina University
East Carolina Univeristy
05.2017

Skills

  • Microsoft 365
  • Windows Server
  • Linux
  • Network and Security Fundamental
  • Customer Service
  • Team Player
  • Problem Solver
  • Technical analysis
  • Product deployment
  • Technical consulting

Certification

  • CompTIA Security+, 12/01/22
  • AZ-900, 01/01/22

Timeline

Implementation Engineer I

VC3
09.2023 - Current

IT Support Analyst

Accenture
04.2022 - 09.2023

MS Associate Service Desk Analyst

Allscripts
07.2021 - 04.2022

Classroom Technology Support

East Carolina University
04.2018 - 10.2020

Bachelor of Science - Information Technology

East Carolina University

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NAHUM BELAYHUN