NAHUM BELAYHUN
Morrisville,NC
Overview
7
7
years of professional experience
1
1
Certification
Work History
Implementation Engineer I
VC3
09.2023 - Current
- Deploy, troubleshoot and resolve issues with Microsoft 365 and Windows Server for multiple clients.
- Provide support on various enterprise-level security and management tools, including Cisco Umbrella, CrowdStrike, Sentinel One, Active Directory, Kaseya VSA, and Intune.
- Configured and executed system software changes.
IT Support Analyst
Accenture
04.2022 - 09.2023
- .Troubleshooting and assisting with platforms such as Okta, Cisco VPN, Active Directory, Microsoft 365, JAMF, and Intune.
- Experience setting up and configuring MacOS, Windows, iPhone, iPad, and Surface Pro laptops.
- Assist Networking Team, Security Team, and Windows Team with their Remediation Tickets and Onsite Testing.
MS Associate Service Desk Analyst
Allscripts
07.2021 - 04.2022
- Resolving user operational issues related to desktop computers and laptops while also providing assistance to users encountering Electronic Health Record (EHR) challenges.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Engaged in user support interactions via telephone, chat and email platforms averaging 30 to 35 users each day.
Classroom Technology Support
East Carolina University
04.2018 - 10.2020
- Used ticketing systems to manage and process support actions and requests.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Provided 500 faculties and staffs with security software and network configuration support.
Education
Bachelor of Science - Information Technology
East Carolina University
East Carolina Univeristy05.2017
Skills
- Microsoft 365
- Windows Server
- Linux
- Network and Security Fundamental
- Customer Service
- Team Player
- Problem Solver
- Technical analysis
- Product deployment
- Technical consulting
Certification
- CompTIA Security+, 12/01/22
- AZ-900, 01/01/22
Timeline
Implementation Engineer I
VC3
09.2023 - Current
IT Support Analyst
Accenture
04.2022 - 09.2023
MS Associate Service Desk Analyst
Allscripts
07.2021 - 04.2022
Classroom Technology Support
East Carolina University
04.2018 - 10.2020
Bachelor of Science - Information Technology
East Carolina University
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