Nahyung (erin) LEE
Herndon,VA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
INOVA LOUNDOUN AMBULATORY SURGICAL CENTER
Leesburg, VA
09.2023 - 02.2025
- Liaised with insurance companies to obtain pre-authorizations for procedures and medications.
- Implemented process improvements to enhance efficiency and accuracy of insurance verification.
- Compiled and coded patient information or data in appropriate computer system.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Navigated through multiple online systems to obtain documentation.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Scheduler
Care Advantage, Inc.
Annandale, VA
03.2022 - 06.2023
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Maintained front desk to provide positive first impression.
- Performed data entry into computer systems for tracking purposes.
- Provided HR administrative assistance to management team.
- Offered reception coverage to relieve staff during absences or breaks.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Scheduled and confirmed appointments.
Restaurant Owner/Operator
BB CUP
Blacksburg, VA
02.2016 - 08.2021
- Hired and trained new department managers to increase team oversight and productivity.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Prepared staff work schedules and assigned team members to specific duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
FAIRFAX HIGH SCHOOL
Fairfax, VA06-2005
Some College (No Degree) - Fine Arts
CORCORAN SCHOOL OF THE ARTS & DESIGN
Washington, DCAssociate of Arts - Interior Design
Virginia Commonwealth University
Richmond, VA05-2012
Skills
- Customer relationship management
- Secure data practices
- Collaborative relationships
- Insurance benefits verification
- Customer service
- Data security and confidentiality
- Workflow development
- Accuracy and precision
Languages
English
Professional
Korean
Professional
Timeline
Insurance Verification Specialist
INOVA LOUNDOUN AMBULATORY SURGICAL CENTER
09.2023 - 02.2025
Scheduler
Care Advantage, Inc.
03.2022 - 06.2023
Restaurant Owner/Operator
BB CUP
02.2016 - 08.2021
High School Diploma -
FAIRFAX HIGH SCHOOL
Some College (No Degree) - Fine Arts
CORCORAN SCHOOL OF THE ARTS & DESIGN
Associate of Arts - Interior Design
Virginia Commonwealth University
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