Naia Castle
Summary
Results-driven retail operations manager with a proven track record in enhancing productivity and ensuring efficient task completion. Expertise in inventory management, sales strategy development, and team leadership. Strong communication and problem-solving skills foster operational excellence and team cohesion in dynamic environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Operations Manager RX
CVS Pharmacy
Hillsborough, NJ
02.2023 - Current
- Lead daily store and pharmacy operations.
- Supervised staff, managed scheduling and streamlined workflow to enhance operational efficiency.
- Managed inventory, optimized merchandising, and coordinated stock replenishment to ensure product availability.
- Assisted in managing pharmacy workflow to ensure efficient operations and patient care as a Licensed Pharmacy Technician.
- Resolved customer concerns and trained new employees to improve service quality and team effectiveness.
- Reconciled cash drawers, balanced the safe, and prepared deposits.
Shift Leader
Tacoria
Piscataway
08.2022 - 09.2023
- Supervised daily shift operations to ensure smooth workflow and team effectiveness.
- Managed opening/closing procedures and performed cash reconciliation to maintain accurate financial records.
- Resolved customer concerns and coordinated catering orders to enhance customer satisfaction and streamline service.
- Trained new staff on menu items and customer service standards.
Cashier
Tacoria
Piscataway
12.2021 - 08.2022
- Processed customer transactions with attention to detail to ensure accuracy.
- Prepared online and delivery orders to meet customer expectations for timely service.
- Maintained inventory and stocked supplies.
Team Member
White Castle
South Plainfield
02.2021 - 12.2021
- Delivered customer service in lobby and drive-thru to enhance customer experience.
- Processed transactions with accuracy to ensure customer satisfaction.
- Ensured cleanliness and upheld food safety standards to promote a safe dining environment.
Education
B.S - Health Administration
Rutgers
New Brunswick05-2028
High School -
Piscataway High School
Piscataway06-2022
Skills
- Operations management and healthcare administration
- Inventory and pharmacy workflow
- Insurance processing and regulatory compliance
- Scheduling and team leadership
- Staff training and development
- Problem solving and conflict resolution
- Cash reconciliation
- Customer service
- Employee training
- Effective communication
Languages
Spanish, Conversational Proficiency
Certification
- Pharmacy Technician License No. 28RW05131200
Timeline
Operations Manager RX
CVS Pharmacy
02.2023 - Current
Shift Leader
Tacoria
08.2022 - 09.2023
Cashier
Tacoria
12.2021 - 08.2022
Team Member
White Castle
02.2021 - 12.2021
B.S - Health Administration
Rutgers
High School -
Piscataway High School