Naia Castle
Summary
Results-driven retail operations manager with a proven track record in enhancing productivity and ensuring efficient task completion. Expertise in inventory management, sales strategy development, and team leadership. Strong communication and problem-solving skills foster operational excellence and team cohesion in dynamic environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Operations Manager RX
CVS Pharmacy
Hillsborough, NJ
2023.02 - Current
- Lead daily store and pharmacy operations.
- Supervised staff, managed scheduling and streamlined workflow to enhance operational efficiency.
- Managed inventory, optimized merchandising, and coordinated stock replenishment to ensure product availability.
- Assisted in managing pharmacy workflow to ensure efficient operations and patient care as a Licensed Pharmacy Technician.
- Resolved customer concerns and trained new employees to improve service quality and team effectiveness.
- Reconciled cash drawers, balanced the safe, and prepared deposits.
Shift Leader
Tacoria
Piscataway
2022.08 - 2023.09
- Supervised daily shift operations to ensure smooth workflow and team effectiveness.
- Managed opening/closing procedures and performed cash reconciliation to maintain accurate financial records.
- Resolved customer concerns and coordinated catering orders to enhance customer satisfaction and streamline service.
- Trained new staff on menu items and customer service standards.
Cashier
Tacoria
Piscataway
2021.12 - 2022.08
- Processed customer transactions with attention to detail to ensure accuracy.
- Prepared online and delivery orders to meet customer expectations for timely service.
- Maintained inventory and stocked supplies.
Team Member
White Castle
South Plainfield
2021.02 - 2021.12
- Delivered customer service in lobby and drive-thru to enhance customer experience.
- Processed transactions with accuracy to ensure customer satisfaction.
- Ensured cleanliness and upheld food safety standards to promote a safe dining environment.
Education
B.S - Health Administration
Rutgers
New Brunswick2028-05
High School -
Piscataway High School
Piscataway2022-06
Skills
- Operations management and healthcare administration
- Inventory and pharmacy workflow
- Insurance processing and regulatory compliance
- Scheduling and team leadership
- Staff training and development
- Problem solving and conflict resolution
- Cash reconciliation
- Customer service
- Employee training
- Effective communication
Languages
Spanish, Conversational Proficiency
Certification
- Pharmacy Technician License No. 28RW05131200
Timeline
Operations Manager RX
CVS Pharmacy
2023.02 - Current
Shift Leader
Tacoria
2022.08 - 2023.09
Cashier
Tacoria
2021.12 - 2022.08
Team Member
White Castle
2021.02 - 2021.12
B.S - Health Administration
Rutgers
High School -
Piscataway High School