Naia Sutton
Matteson,IL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Old Navy, Gap. Skilled in POS system proficiency and demonstrating patience and empathy, I effectively resolved complaints, boosting loyalty. My adeptness in cash handling and commitment to teamwork propelled operational efficiency, contributing significantly to achieving sales goals. I am hardworking and passionate job seeker with strong organizational skills eager to secure any beneficial position that applies to the company and myself! Ready to help team achieve company goals and do whatever needs to be done.
Overview
3
3
years of professional experience
Work History
Grocery Store Cashier
Jewel Osco
10.2023 - Current
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
Line Worker
Panera Bread
03.2023 - 08.2023
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Increased output by implementing effective time management techniques and prioritizing high-demand tasks.
Customer Service Representative
Old Navy, Gap
08.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked the register, and was really good with people.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Associate Degree in CyberSecurity - Information Technology
Illinois State University
Normal, IL05.2027
High School Diploma -
Rich Township
Richton Park, IL05.2023
Skills
- POS System proficiency
- Cleanliness and Organization
- Patience and Empathy
- Workplace Safety
- Reliability and punctuality
- Customer Engagement
- Cash handling expertise
- Basic Math Competence
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
Timeline
Grocery Store Cashier
Jewel Osco
10.2023 - Current
Line Worker
Panera Bread
03.2023 - 08.2023
Customer Service Representative
Old Navy, Gap
08.2021 - 10.2022
Associate Degree in CyberSecurity - Information Technology
Illinois State University
High School Diploma -
Rich Township
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