Naidelys Cespedes
Hialeah,FL
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sophia Beauty Salon
Owners
02.2020 - 02.2024
- Maintained a clean, safe, and welcoming environment for clients and employees alike.
- Resolved employee conflicts and maintained a positive work atmosphere through effective communication techniques.
- Recruited talented stylists by participating in job fairs and networking within the industry.
- Established strong relationships with vendors, negotiating favorable terms and pricing for salon supplies.
- Increased client retention by implementing loyalty programs and offering tailored promotions.
- Conducted regular performance evaluations of staff members to identify areas of improvement and provide constructive feedback.
- Streamlined appointment scheduling for increased efficiency and client convenience.
Assistant Manager
Hair Cuttery Salon
01.2012 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Personal Stylist
The Gemelas Salon
04.2009 - 01.2011
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
- Established trusted partnerships with local boutiques and designers to provide clients access to unique pieces not found elsewhere.
- Facilitated positive change in clients'' lives by helping them rediscover their personal style through thoughtful guidance and encouragement.
Education
High School Diploma -
Miami Dade College
Miami, FL06.2005
Skills
- Employee Motivation
- Appointment Scheduling
- Upselling strategies
- Promotional Events
- Customer Service
- Problem-solving skills
- Salon safety and security
- Decision-making skills
- Cleanliness and sanitation
- Client satisfaction
- Employee Relations
- Task Delegation
- Scheduling
- Training staff
- Project Management
- Customer Needs Assessment
- Staff motivator
Certification
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
Spanish
Full Professional
Timeline
Sophia Beauty Salon
Owners
02.2020 - 02.2024
Assistant Manager
Hair Cuttery Salon
01.2012 - 03.2016
Personal Stylist
The Gemelas Salon
04.2009 - 01.2011
High School Diploma -
Miami Dade College
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]