Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Naiesha Rhymer

Jacksonville,FL

Summary

Compassionate and dedicated nursing student with hands-on experience in patient care, communication, and safety. Strong background in healthcare support and customer service, with a passion for helping others feel safe, heard, and well cared for. Quick to adapt in fast-paced environments and known for being dependable, calm under pressure, and eager to learn. Focused on building a long-term career in nursing and making a difference in people’s lives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Ascension Riverside Post Acute
07.2024 - Current
  • Deliver high-quality patient care, including hygiene, feeding, and mobility support.
  • Accurately monitor and report patient vitals and behaviors to the nursing team.
  • Create a safe and dignified care environment through empathetic and proactive interactions.
  • Serve as a liaison between patients and healthcare staff to enhance patient satisfaction.

Clinical Operations Team Lead

Turning Point Healthcare
01.2022 - 02.2024
  • Supervised and supported a team of healthcare staff to ensure timely, compassionate, and quality care for clients in a community-based health and support setting
  • Coordinated staff assignments, and client documentation to meet organizational and regulatory standards
  • Served as the main point of contact for escalated concerns, resolving issues with empathy and efficiency
  • Trained new team members on company procedures, de-escalation techniques, and proper documentation practices
  • Maintained accurate client records and communicated effectively with case managers, nurses, and external providers
  • Promoted a positive, supportive environment focused on safety, dignity, and client well-being

Customer Service Representative

Walmart Inc.
12.2018 - 10.2022
  • Resolved complex customer concerns with professionalism and care.
  • Applied critical thinking to support customer satisfaction and loyalty initiatives.
  • Earned recognition for consistent top-tier performance in customer engagement.
  • Demonstrated adaptability and empathy in high-volume, fast-paced environments.

Education

Associate of Science - Nursing

Florida State College At Jacksonville
Jacksonville, FL
05-2025

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
10-2022

Skills

  • Vital signs monitoring
  • Patient assessment
  • Medication administration
  • Infection control
  • Safety precautions
  • EHR documentation
  • Team communication
  • HIPAA compliance
  • Therapeutic communication
  • Cultural sensitivity
  • Patient advocacy

Certification

  • BLS
  • Medication Technician
  • Certified Medication Technician
  • CPR Certification
  • Certified Nursing Assistant
  • CMT - Certified Medication Technician
  • CNA - Certified Nursing Assistant

Languages

English - Fluent

Timeline

Patient Care Technician

Ascension Riverside Post Acute
07.2024 - Current

Clinical Operations Team Lead

Turning Point Healthcare
01.2022 - 02.2024

Customer Service Representative

Walmart Inc.
12.2018 - 10.2022

Associate of Science - Nursing

Florida State College At Jacksonville

Associate of Arts -

Florida State College At Jacksonville

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