Naihomy Guillen Vazquez
Chicago,IL
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Famous Footwear. Proven ability to enhance productivity through strategic planning and process improvements. Bilingual communicator skilled in building relationships and managing high-priority tasks, ensuring optimal resource allocation and timely project completion.
Overview
5
5
years of professional experience
Work History
Secretary
Azteca Movers
05.2024 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Associate Manager
Famous Footwear
05.2023 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
Sales Associate
Famous Footwear
06.2020 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Degree In Social Science - Nursing
Malcom X- City College
Chicago05.2023
High School Diploma - Health Sciences
Theodore Roosevelt High School
Chicago, IL06.2019
Skills
- Customer service
- Verbal and written communication
- Office administration
- Bilingual- Verbal and Written
Languages
Spanish
Native or Bilingual
Timeline
Secretary
Azteca Movers
05.2024 - Current
Associate Manager
Famous Footwear
05.2023 - Current
Sales Associate
Famous Footwear
06.2020 - 05.2023
Associate Degree In Social Science - Nursing
Malcom X- City College
High School Diploma - Health Sciences
Theodore Roosevelt High School
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