NAIICIA CHARLTON
north las vegas,united states
Summary
Dynamic retail leader known for enhancing customer experiences through personalized service and product knowledge. Consistently surpasses sales goals while training and motivating teams to achieve high operational standards. Committed to creating vibrant retail environments that resonate with brand values and foster loyalty.
Overview
3
3
years of professional experience
Work History
customer experience consultant
CarMax
Henderson, Nevada
03.2026 - Current
- Engaged customers to identify needs and preferences, enhancing personalized service.
- Provided in-depth product knowledge to facilitate informed purchasing decisions, improving customer satisfaction.
- Increased revenue through targeted upselling and strategic closing of sales.
- Conducted market research to uncover new sales opportunities, driving targeted marketing strategies.
Retail Sales Lead
Savage X Fenty
Las Vegas, United States
02.2025 - 03.2026
- Consistently exceeded sales goals in a fast-paced, high-volume environment.
- Led daily store operations including opening/closing procedures, cash handling, and sales floor readiness.
- Trained and coached team members on service standards and product knowledge, improving sales techniques and customer engagement.
- Delivered personalized, consultative service, enhancing customer confidence in purchasing decisions.
- Built strong client relationships through active listening, product education, and professional communication.
- Resolved customer concerns with professionalism, fostering loyalty and encouraging repeat business.
- Maintained visual merchandising standards and ensured an engaging, brand-consistent environment.
Sales Lead / Keyholder
Cotton On Group
Las Vegas, United States
11.2024 - 06.2025
- Engaged customers through needs-based conversations, guiding them toward the right products and solutions.
- Resolved customer concerns with professionalism and tact, improving customer loyalty and retention.
- Trained and onboarded new team members, ensuring strong product knowledge and service standards.
- Maintained visual standards and fostered a welcoming environment, enhancing customer experience for all guests.
- Managed store opening/closing procedures and daily financial tasks, ensuring operational compliance and smooth daily operations.
Keyholder
Sunglass Hut
Las Vegas, United States
08.2024 - 04.2025
- Managed daily operations, ensuring efficient cash handling, precise sales tracking, and optimal store readiness.
- Provided exceptional customer service, building rapport that encouraged repeat visits and customer loyalty.
- Promptly addressed customer issues to uphold brand reputation and satisfaction.
- Coached team members and provided product knowledge training to enhance performance.
- Implemented merchandising updates while ensuring accurate inventory levels, supporting sales initiatives.
Sales Associate
Quay Australia
Las Vegas, United States
01.2024 - 11.2024
- Built strong client relationships, resulting in increased loyalty and repeat business.
- Delivered personalized service, enabling customers to make informed purchasing decisions.
- Partnered with team members to achieve and surpass store sales targets.
Education
High school diploma -
Mojave High School
North Las Vegas, NV05-2024
Skills
- Customer relationship management
- Sales techniques
- Product training
- Customer engagement
- Customer journey mapping
- Customer service optimization
- Cash management
- Team leadership
- Effective communication
- Conflict resolution
- Time management
- Brand strategy
Timeline
customer experience consultant
CarMax
03.2026 - Current
Retail Sales Lead
Savage X Fenty
02.2025 - 03.2026
Sales Lead / Keyholder
Cotton On Group
11.2024 - 06.2025
Keyholder
Sunglass Hut
08.2024 - 04.2025
Sales Associate
Quay Australia
01.2024 - 11.2024
High school diploma -
Mojave High School