Shaunice Prater
DeSoto,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Customer Experience Consultant
Carmax CEC
Irving, TX
03.2026 - Current
- Customer service
- Remote sales
- Data Entry
- Appointment scheduling
- Application processing
- Order processing
- Sales lead follow up
- Chat
- Vehicle transfer
Sales Assistant Manager
Rent-A-Center
Duncanville, TX
06.2024 - 03.2026
- Sales
- Customer service
- Merchandising
- Web order processing
- POS
- Data entry
Store Manager
Rent-A-Center
Lancaster, TX
11.2022 - 06.2024
- Manager
- Scheduling
- Payroll processing
- Customer service
- Sales
- Delivery
Store Manager
Rent-A-Center
Lancaster, TX
11.2022 - 06.2024
- Manager
- Scheduling
- Payroll processing
- Customer service
- Sales
- Delivery
Sales Assistant Manager
Rent-A-Center
Lancaster, TX
02.2021 - 11.2022
- Sales
- Customer service
- Merchandising
- Processing web orders
- Data entry
- Collections
Fraud Specialist
Genpact
Richardson, TX
10.2020 - 02.2021
- Customer service
- Data entry
- Collections
- Processing payments
- Scheduling payments
Sales Manager
Rent-A-Center
Lancaster, TX
12.2018 - 09.2020
- Sales
- Customer service
- Merchandising
- Data entry
- Collections
- Delivery/furniture assembly
Store Manager
Shoe Show
Grand Prairie, TX
12.2017 - 09.2018
- Manager
- Customer service
- Data entry
- Scheduling
- Payroll
- Order fulfillment
- Scan audits
Benefit Advisor
Willis Towers Watson
Richardson, TX
05.2016 - 11.2017
- Customer service
- Sales
- Data Entry
CDS Representative
A One Plus Home Healthcare
Duncanville, TX
02.2016 - 05.2016
- Process new hire paperwork
- Payroll processing
- Reception
- Claims eligibility
Education
No Degree - Psychology
University of Phoenix-Online Campus
Trade school - Cosmetology
MJ's Beauty Academy Inc
Dallas, TX12.2010
High School Diploma - undefined
Terrell High School
Terrell, TX05.1996
Skills
- Data entry
- Salesforce
- Collections
- Account management
- Customer service management
- Retail store experience
- Interviewing
- Recruiting
- Fashion retail
- Payroll
- Adobe Acrobat
- Microsoft Office
- Purchasing
- Supervising experience
- Team development
- Staff training
- Sales support
- Office experience
- Appointment scheduling
- Data management
- Customer relationship management
- Administrative experience
Personal Information
- Driving License: Driver's License; Non-CDL Class C
- Work Permit: Authorized to work in the US for any employer
Certification
Certified Notary Public, Driver's License, October 2020 to October 2032, Non-CDL Class C
Languages
English
Timeline
Customer Experience Consultant
Carmax CEC
03.2026 - Current
Sales Assistant Manager
Rent-A-Center
06.2024 - 03.2026
Store Manager
Rent-A-Center
11.2022 - 06.2024
Store Manager
Rent-A-Center
11.2022 - 06.2024
Sales Assistant Manager
Rent-A-Center
02.2021 - 11.2022
Fraud Specialist
Genpact
10.2020 - 02.2021
Sales Manager
Rent-A-Center
12.2018 - 09.2020
Store Manager
Shoe Show
12.2017 - 09.2018
Benefit Advisor
Willis Towers Watson
05.2016 - 11.2017
CDS Representative
A One Plus Home Healthcare
02.2016 - 05.2016
High School Diploma - undefined
Terrell High School
Trade school - Cosmetology
MJ's Beauty Academy Inc
No Degree - Psychology
University of Phoenix-Online Campus