Naija Echols
Norcross,GA
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. As well as immense experience and knowledge in the construction field and operating forklifts.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Floor Associate
Marshall's
11.2022
- Efficiently handled customer issues by listening attentively, responding promptly and following up as needed
- Demonstrated strong communication skills while interacting with customers, answering questions and resolving complaints
- Demonstrated adaptability by learning and implementing new processes quickly
- Resolved customer inquiries and complaints in a professional manner
- Provided support to supervisors during peak business hours by taking on additional responsibilities
- Recognized for consistently meeting daily sales goals established by management team
Grocery Clerk
Publix
08.2024 - Current
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Thoroughly detail shelves and ensure tidiness throughout store.
Cashier
Park Avenue Thrift
07.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Organized and put clothes from fitting rooms back onto floor.
Apprentice Plasterer
Turner Job Corps
11.2022 - 12.2023
- Monitored inventory levels of supplies used in the course of daily operations
- Prepared surfaces for plastering by applying fillers, using trowels and scrapers
- Measured and cut laths to fit wall sections prior to installation
- Collaborated with other tradespeople such as electricians, carpenters, masons
- Applied plaster to walls and ceilings using hawk and trowel techniques
- Mixed plaster ingredients according to specified ratios
- Implemented safety measures such as wearing protective clothing, goggles, when required
- Followed safety guidelines while operating power tools and equipment
- Utilized scaffolding or ladders safely when working at heights or in hard-to-reach areas
- Applied coats of plaster or stucco to walls, ceilings, or partitions of buildings, using trowels, brushes, or spray guns
- Prepared surfaces for applications of plaster, cement, stucco, and similar materials, such as by drywall taping
- Cut out old plaster from damaged areas before applying new material
- Covered surfaces such as windows, doors, or sidewalks to protect from splashing
Sales Floor Associate
Tjmaxx
04.2022 - 08.2022
- Maintained cleanliness of store floor, organized displays and assisted with store merchandising initiatives
- Efficiently handled customer issues by listening attentively, responding promptly and following up as needed
- Displayed ability to multitask efficiently while working in a fast-paced environment
- Demonstrated adaptability by learning and implementing new processes quickly
- Collaborated effectively with coworkers to achieve common goals within deadlines
- Arranged and display merchandise to promote sales
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
Crew Member
Mcdonald's
11.2021 - 03.2022
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Handled customer complaints in a professional and courteous manner
- Placed orders into POS systems and handled cash and credit transactions
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Restocked shelves with merchandise throughout shift
- Followed health department regulations for handling food products properly
- Utilized problem-solving skills when resolving conflicts among team members or customers
Education
High School Diploma -
Turner
Albany, Ga07.2023
Skills
- Customer Service
- ID Verification
- Customer Assistance
- Cash Handling
- Time management skills
- Work Ethic and Integrity
- Multitasking Capabilities
- Attention to Detail
- Honest and Dependable
- Sales floor organization
Certification
- Plastering certification
- Osha 10
Timeline
Grocery Clerk
Publix
08.2024 - Current
Cashier
Park Avenue Thrift
07.2024 - 09.2024
Sales Floor Associate
Marshall's
11.2022
Apprentice Plasterer
Turner Job Corps
11.2022 - 12.2023
Sales Floor Associate
Tjmaxx
04.2022 - 08.2022
Crew Member
Mcdonald's
11.2021 - 03.2022
High School Diploma -
Turner
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