Naija Williams
Brooklyn,NY
Summary
Motivated and customer-focused retail professional with 6+ years of experience in providing excellent customer service. Skilled in handling various customer inquiries, resolving complaints, and upselling products. Reliable warehouse associate with a background in shipping, receiving, packaging, quality and inventory. A team player with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Guest Experience Associate (seasonal)
M&M Mars
Manhattan, NY
05.2024 - Current
- Champion a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a 'One for All and All for Fun' mentality.
- Demonstrate confidence and focus during periods of high volume or unexpected events whilst still providing guests with an engaging experience
- Balance serving Guests while also completing operational tasks when on the sales floor
- Exemplify product knowledge when interacting with guests; understanding their personal needs and makes recommendations to guide them through their shopping experience
Warehouse Associate (seasonal)
Uncommon Goods
Brooklyn, NY
10.2023 - 12.2023
- Accurately and carefully pick, pack, gift box, and ship customer orders
- Achieve set standards for productivity, quality, and accuracy
- Utilize warehouse management systems to scan, process, and ship orders
- Demonstrate a sense of urgency and flexibility when working in the operation.
Grocery Warehouse Associate
Amazon Inc.
Brooklyn, NY
10.2021 - 06.2022
- Prepare grocery orders for delivery
- Receive and put away new grocery inventory at room temperature, in chillers, and in freezers
- Load boxes onto trucks for shipment
- Check products for quality control purposes.
Stocker
Ross Stores Inc.
Baltimore, MD
12.2019 - 06.2020
- Unpack, tag and stock merchandise for sale on the main floor in a timely and organized manner
- Receive and check goods for damaged or missing items
- Checked shelf labels for each item for pricing accuracy
- Provide excellent customer service by answering questions and providing product insight.
Cashier (seasonal)
Modell's Sporting Goods
Brooklyn, NY
05.2019 - 09.2019
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Provided efficient and courteous service to customers
- Built and maintained strong client relationships to ensure leads, future business, and maximum productivity
- Supervised others and provided on-the-job training
- Performed daily department tasks including stocking, creating merchandise displays, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Assist customers by providing information and resolving their complaints.
Cashier
The Children's Place
Brooklyn, NY
09.2018 - 05.2019
- Delivered exceptional customer service at all points of contact
- Processed customer orders and ensured the accuracy of their purchases
- Operated POS cash register
- Interacted with approximately 50+ customers daily, building a strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts
- Performed daily department tasks including stocking, creating merchandise displays, pricing markdowns, transferring merchandise, inventory control, and processing transactions
- Assist customers by providing information and resolving their complaints
- Exceeded sales and promotional goals constantly.
Education
Bachelor Of Science And/with Education Degree - Applied Psychology
Coppin State University
Baltimore, MD05.2022
Skills
- Attention to detail
- Multitasking
- Time-management
- Product knowledge
- Critical Thinking
- Leadership
- Customer service excellence
- Conflict resolution
- Effective communication
- Cashiering
- Stock
- Outbound operations
Timeline
Guest Experience Associate (seasonal)
M&M Mars
05.2024 - Current
Warehouse Associate (seasonal)
Uncommon Goods
10.2023 - 12.2023
Grocery Warehouse Associate
Amazon Inc.
10.2021 - 06.2022
Stocker
Ross Stores Inc.
12.2019 - 06.2020
Cashier (seasonal)
Modell's Sporting Goods
05.2019 - 09.2019
Cashier
The Children's Place
09.2018 - 05.2019
Bachelor Of Science And/with Education Degree - Applied Psychology
Coppin State University