NAIJAH YATES
Lancaster,CA
Summary
Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction. Dependable all around employee with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Enthusiastic team member eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Collaborative Crew Team Member with 5 years of experience supporting busy restaurant operations with clear communication skills and definitive action in critical situations. Sharp and flexible employee willing to assume different roles depending on need at moment's notice. Exceptional chef and server with dedication to company values and protocols.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Team Member
Cold Stone Creamery Lake Saint Louis
Lancaster, CA
01.2023 - Current
- Inspected equipment for proper functioning prior to use.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Replenished inventory levels when necessary.
- Organized and restocked supplies to support operations and team productivity.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Operated cash register accurately and efficiently.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Performed store opening and closing procedures as directed by management team.
- Answered customer questions regarding product features, pricing, availability.
- Unloaded trucks of incoming merchandise in an organized fashion.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Assisted patrons in making menu selections.
- Directed patrons to restrooms and other amenities within facility.
- Wiped down tables and equipment, swept and refilled stock.
- Processed payments on cash register and counted back bills and change to patrons.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Served food quickly for positive guest experiences.
- Organized stockroom shelves to maximize space efficiency.
- Scrubbed and polished counters to remove debris and food.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assisted customers with orders and inquiries.
Bakery Production Worker
Old Town Bakery
Perris, CA
08.2021 - 01.2023
- Assisted with the packaging and labeling of finished products.
- Measured raw materials and finished products to document transactions produce accurate inventory data.
- Organized supplies in designated storage areas to ensure easy access when needed.
- Set up equipment for each job, including adjustments to temperature and time settings, to optimize machinery for target production specifications.
- Maintained cleanliness of equipment and work area.
- Recorded information such as batch numbers, quantities. onto log sheets.
- Dismantled bakery machines after each use and cleaned them thoroughly before reassembling them again.
- Adhered to strict hygiene protocols while handling food items.
- Inspected product for defects or deviations from standard specifications.
- Measured ingredients accurately for production recipes.
- Monitored oven temperatures during baking process.
- Stacked boxes of finished products onto pallets for shipping purposes.
- Maintained correct settings for temperature, humidity, and pressure during processing to consistently produce high-quality products.
- Followed all safety guidelines while operating machinery.
- Inspected raw materials for conformance with desired quality specifications.
- Loaded raw ingredients into mixing machines according to instructions provided by supervisors.
- Prepared dough for baking according to recipe specifications.
- Unloaded large shipments of flour, sugar. into storage areas within the bakery facility.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
General Laborer
TechStyle Fashion
Perris, CA
07.2019 - 06.2021
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Inspected completed projects for accuracy before handing them over to the client.
- Understood and followed oral and written directions.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Printed and applied shipping labels for boxes and packages according to product distribution instructions.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Ensured that all safety regulations were followed while working onsite.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Demonstrated best safety practices working at heights and lifting various objects.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Gained independent working skills and guided and mentored less experienced team members.
- Completed variety of physical labor tasks.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Clerk
FedEx
Perris, CA
08.2018 - 07.2019
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Organized and maintained filing systems for confidential documents.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Processed and prepared business or government forms and expense reports.
- Answered phones in a courteous manner while providing excellent customer service.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Developed detailed spreadsheets to track financial data and trends.
- Directed clients and guests to correct departments, rooms, and staff members.
- Prepared and submitted requisitions to maintain supply standards in accordance with established procedures.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Computed, recorded and proofread data or reports.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Copied, sorted and filed records of office activities and business transactions.
Education
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06-2018
Skills
- Cleaning and Sanitation
- Food Handling Safety
- Kitchen Equipment Maintenance
- Food Running
- Cash Handling
- Menu Memorization
- Order Management
- Telephone Etiquette
- Food Handling
- Dishwashing
- Performance Improvement
- Customer Engagement
- Product Promotion
- Ordering Procedures
- Health Code Compliance
- Safe Food Handling
- Customer Service
- Food Preparation
- Inventory Restocking
- Supplies Monitoring and Restocking
- Teamwork and Collaboration
- Time Management
- Safety Awareness
- Housekeeping
- Initiative and Self-Motivation
- Complex Problem-Solving
- Machine Operations
- Verbal and Written Communication
- Workplace Efficiency
- Creativity and Innovation
- Safety
- Company Standards
- Valid Driver's License
- Taking Orders
- Salesmanship
- Sales Expertise
- Heavy Lifting
- Problem-Solving
- Integrity and Honesty
- Crew Leadership
- Clear Communication
- Store Opening and Closing
- Forklift Operation
- Safe Vehicle Operation
Affiliations
Dedicated to everything I do! Enthusiastic basketball and softball player. A big sister and mentor to my 5 younger siblings. I am a art enthusiast, an aspiring photographer, and artist.
Certification
- Food Handlers Certificate
Languages
English
Full Professional
References
References available upon request.
Timeline
Crew Team Member
Cold Stone Creamery Lake Saint Louis
01.2023 - Current
Bakery Production Worker
Old Town Bakery
08.2021 - 01.2023
General Laborer
TechStyle Fashion
07.2019 - 06.2021
Clerk
FedEx
08.2018 - 07.2019
High School Diploma -
Canyon Springs High School
- Food Handlers Certificate
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