Naika Normil
West Palm Beach,FL
Summary
Dynamic manager with proven success at Dunkin' Donuts Franchising, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in strategic planning and workforce management, I consistently achieved operational excellence while fostering a motivated and productive work environment. Committed to staff development and high-quality service delivery.
Overview
2
2
years of professional experience
Work History
Manager
Dunkin' Donuts Franchising
13889 Wellington Trace
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate Of Applied Business - Business Management And Administration
John I Leonard High School
4701 10th Ave N Greenacres, FL 33463 United State05.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Shift scheduling
- Conflict resolution
- Workforce management
- Complex Problem-solving
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
- Operations management
- Cross-functional teamwork
- Project management
Languages
French, creole and English
Native or Bilingual
Timeline
Manager
Dunkin' Donuts Franchising
10.2022 - Current
Associate Of Applied Business - Business Management And Administration
John I Leonard High School