Naila Vanessa Del Valle
Sewell
Summary
Detail-oriented front desk professional with over five years of experience in high-volume, customer-facing environments. Expertise includes greeting patients and visitors, managing multi-line phone systems, appointment scheduling, payment collection, and upholding confidentiality standards. Recognized for professionalism, calm communication, and the ability to maintain efficiency in fast-paced settings. Committed to delivering exceptional service and fostering positive interactions that enhance the overall customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Fit Life Fitness
02.2024 - Current
- Greet members and visitors professionally and manage daily check-in flow.
- Answer and routed incoming calls and schedule appointments.
- Collect payments, balance daily totals, and protect personal information.
- Maintained accurate records of memberships and transactions using fitness management software.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Enforced policies and procedures to increase efficiency.
Supervisor / Front Desk
Planet Fitness
Philadelphia, PA
08.2022 - Current
- Managed high-volume front desk operations and member services.
- Handled multi-line phone coverage, inquiries, and call transfers.
- Processed payments and completed daily cash and activity reports.
- Supported staff coordination and compliance with policies.
- Supervised team to ensure compliance with health and safety standards.
- Implemented training programs to enhance staff performance and member experience.
- Monitored facility maintenance and ensured cleanliness standards were met consistently.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Customer Service Cashier
Walgreens
Philadelphia, PA
12.2020 - 06.2022
- Provided customer service while adhering to strict verification standards.
- Assisted customers with product inquiries and provided exceptional service.
- Implemented inventory checks at register to reduce discrepancies and losses.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma - Equivalent
Skills
- Patient & Visitor Reception
- Multi-Line Phone Systems
- Appointment Scheduling
- Check-In & Registration
- Payment Collection & Daily Reconciliation
- Data Entry
- HIPAA Awareness
- Communication
- Microsoft 365 expertise
- Customer service
- Coordination
Certification
- CPR Certified
- Bilingual: English & Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Associate
Fit Life Fitness
02.2024 - Current
Supervisor / Front Desk
Planet Fitness
08.2022 - Current
Customer Service Cashier
Walgreens
12.2020 - 06.2022