Nailah Johnson
Minneapolis,MN
Summary
Detail-oriented professional transitioning into property management with experience in customer service, daily operations, staff coordination, and training. Current property management training adds knowledge of Yardi, property finance, and occupancy compliance, while hands-on work builds the organization, communication, and follow-through needed to support leasing and resident service.
Overview
3
3
years of professional experience
Work History
Assistant Property Manager
Shelter Corporation
Minneapolis, Minnesota
10.2026 - Current
- Supported tenant relations, improved satisfaction, and helped streamline service delivery.
- Coordinated move-ins and move-outs to support smooth tenant transitions.
- Monitored compliance with fair housing laws and related regulations.
- Arranged routine maintenance and repairs to keep facilities operational and well-maintained.
- Provided administrative support for the property manager, including filing, typing correspondence, answering phone calls, and scheduling meetings.
Property Management Training
Project for pride and living
Minneapolis, Minnesota
07.2026 - Current
- Gained foundational knowledge in property operations to support effective management practices
- Acquired knowledge of Yardi fundamentals for effective property management
- Studied property finance fundamentals to enhance financial management capabilities
- Learned occupancy compliance fundamentals to ensure compliance with regulations
- Developed expertise in various technical skills to enhance project outcomes
- Provided mental health first aid training to support team well-being
Server
Texas Roadhouse
Shakopee, Minnesota
04.2025 - Current
- Provided customer service and addressed customer needs in a fast-paced environment.
- Supervised restaurant staff and daily operations to ensure smooth workflow.
- Managed multiple responsibilities while maintaining service and operation standards.
- Contributed to achieving sales and operational targets through effective team support.
- Worked with the Store Manager to delegate tasks to employees.
- Provided customer service and addressed customer needs in a fast-paced
environment. - Managed multiple responsibilities while maintaining service and operation
standards.
Direct Care Worker
Lifeline health
Minneapolis, Minnesota
03.2024 - 07.2026
- Conducted home visits to evaluate client needs and deliver personalized support services.
- Developed strong, trusting relationships with clients and their families. with clients and loved ones.
- Followed up with medical providers on client appointments to ensure continuity of care.
- Documented patient information to accurately track vital signs, behaviors, and eating habits.
- Leveraged a database management system to track and report service hours, details of activities, and progress on goals.
Transportation Security Officer
Homeland Security TSA
Minneapolis, Minnesota
04.2024 - 03.2025
- Screened passengers and baggage using TSA checkpoint procedures
- Inspected identification and travel documents for compliance with TSA standards
- Operated X-ray and detection equipment at security checkpoints
- Communicated screening instructions to travelers with clear and professional language
- Upheld strong customer service standards while completing screenings.
Education
Bachelor of Science - Business Administration
Metropolitan State University
Saint Paul, MN05-2029
ServiceNow in Information Technology -
New Apprentice
remote12-2021
Full Stack Software Engineer Certificate - Web development
Prime Digital Academy
Minneapolis08-2020
Skills
- Tenant screening & background checks
- Lease administration & renewals
- Rent collection & delinquency management
- Fair housing compliance (FHA)
- Property marketing
- Move in/move out inspections
- Maintenance coordination
- Vendor negotiation & oversight
- Budgeting and financial reporting (NOI, P&L)
- Yardi, RentCafe, Zendesk
- Microsoft Excel
- Attention to detail
- Customer service
Timeline
Assistant Property Manager
Shelter Corporation
10.2026 - Current
Property Management Training
Project for pride and living
07.2026 - Current
Server
Texas Roadhouse
04.2025 - Current
Transportation Security Officer
Homeland Security TSA
04.2024 - 03.2025
Direct Care Worker
Lifeline health
03.2024 - 07.2026
Bachelor of Science - Business Administration
Metropolitan State University
ServiceNow in Information Technology -
New Apprentice
Full Stack Software Engineer Certificate - Web development
Prime Digital Academy