Nai'lah Muhammad
Jacksonville
Summary
Experienced with guiding students to achieve their academic and personal goals. Utilizes motivational strategies and personalized coaching to enhance student success. Strong understanding of creating supportive and engaging environments for all students.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Student Success Coach
City Year Jacksonville
07.2024 - Current
- Monitored student progress to drive successful academic outcomes.
- Provided ongoing feedback on students'' personal growth and academic achievements, celebrating successes along the way.
- Served as a trusted advocate for students, addressing any barriers to their success while promoting self-efficacy and resilience.
Substitute Teacher
ESS Education
08.2023 - Current
Team Member/Barista/shift lead
Fla. Juice & Bowl
01.2023 - 05.2023
- As a team member I ensured that my peers were alerted on things such as call-in orders or any online orders that would come in and made sure that their orders were out on time
- I answered any phone calls that would come through and any customers questions to the best of my ability
- Worked under pressure and encouraged my peers when business' would pick up and ensured that customers were acknowledged and given wonderful customer service!
Hostess/Busser/Cashier
Iguana on Park
08.2022 - 01.2023
- Customers are greeted with a smile & a carrying greeting as i am the first face they are seeing as they enter the restaurant
- I ensure that i am asking all the right questions (have they reserved a spot for their party, would they like to sit inside or outside, how many people are going to be attending the dinner/brunch/lunch etc.) & make accommodations if necessary
- I communicate to my team to guarantee there are no delays when it comes to customers being taken care of & sent off when they leave
Hostess
Boston's Restaurant and Sports Bar
09.2021 - 01.2022
Server/Cashier
Springfield Scoops
01.2021 - 08.2021
Hostess/Server/shift lead
Wave juice bar
02.2020 - 01.2021
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05-2022
Skills
- Patience and tolerance
- Collaboration and teamwork
- Networking and relationship building
- Creativity and innovation
- Academic advising
- Peer mentoring
Timeline
Student Success Coach
City Year Jacksonville
07.2024 - Current
Substitute Teacher
ESS Education
08.2023 - Current
Team Member/Barista/shift lead
Fla. Juice & Bowl
01.2023 - 05.2023
Hostess/Busser/Cashier
Iguana on Park
08.2022 - 01.2023
Hostess
Boston's Restaurant and Sports Bar
09.2021 - 01.2022
Server/Cashier
Springfield Scoops
01.2021 - 08.2021
Hostess/Server/shift lead
Wave juice bar
02.2020 - 01.2021
High School Diploma -
Andrew Jackson High School
Similar Profiles
BRITTANI SERNABRITTANI SERNA
Director of DBIE Design & Implementation at City Year, Inc.Director of DBIE Design & Implementation at City Year, Inc.
Shadica GarwoodShadica Garwood
Student Success Coach at City Year New YorkStudent Success Coach at City Year New York
Kayla BadyKayla Bady
Student Success Coach at City YearStudent Success Coach at City Year
Alexis GoldbergAlexis Goldberg
Account Executive at Jacksonville SharksAccount Executive at Jacksonville Sharks
Tracey TaylorTracey Taylor
Lead Medical Assistant at Angel Kids PediatricLead Medical Assistant at Angel Kids Pediatric