Nailah Rivers
Wesley Chapel
Summary
Dynamic and reliable professional with a proven track record at Fresh Kitchen, excelling in customer service and efficient workflows. Recognized for enhancing guest experiences through effective communication and conflict resolution. Committed to maintaining cleanliness and organization while consistently exceeding performance expectations in fast-paced environments. Professional with strong interpersonal skills and experience in fast-paced hospitality environments. Proven ability to greet and assist guests, manage high-volume tasks efficiently, and maintain a clean, organized workspace. Highly adaptable and eager to learn, with a strong work ethic and a passion for delivering excellent customer service. Seeking to leverage my hospitality background and communication skills in a front-desk role. Also, i'm very eager to reach a goal of having more experience in a different work environment due to previously graduating high-school. I'm increasing my knowledge while taking college classes at PHSC as well.
Overview
2
2
years of professional experience
Work History
Line Server
Fresh Kitchen
Lutz
10.2024 - 07.2025
- Greet and assist guests with orders, ensuring a welcoming and accommodating experience.
- Provide accurate menu information, including dietary options and promotions.
- Coordinate with kitchen staff for timely and accurate meal delivery.
- Maintain cleanliness of dining area, including sanitizing tables and restocking supplies.
- Collaborate with teammates to ensure a smooth and efficient workflow.
- Consistently met or exceeded performance expectations and received positive feedback from management on my work ethic, attitude, and quality of service.
- Participated in regular team meetings to discuss areas of improvement and share best practices for efficient line service operations.
- Contributed to a positive dining experience by engaging with guests in a friendly and professional manner.
Dishwasher and Host
Cracker Barrel
Wesley Chapel
07.2023 - 04.2024
- Welcomed guests with professionalism and managed seating arrangements.
- Maintained a high level of efficiency during busy hours, recognized for speed and reliability.
- Supported the kitchen by cleaning and organizing dishware and utensils.
- Assisted with maintaining a clean and organized front-of-house and kitchen area.
- Worked closely with servers and bussers to enhance guest experience.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Completed extra cleaning work on garbage cans, prevent incidents and accidents.
Education
Infromational Tech
PHSC College
Wesley Chapel, FLSkills
Customer service
Efficient work pace
Work area cleaning
Reliability and punctuality
Phone & Verbal Communication
Skills
Front Desk Support
Pos Order Taking
Conflict Resolution
- Cleanliness standards
- Customer engagement
- Time efficiency
Certifications
- Driving License
- Food Handler Safety Certification
- BLS certification
Timeline
Line Server
Fresh Kitchen
10.2024 - 07.2025
Dishwasher and Host
Cracker Barrel
07.2023 - 04.2024
Infromational Tech
PHSC College