Summary
Overview
Work History
Education
Skills
Timeline
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Nailah Williams

Atlanta,GA

Summary

Dynamic professional with a proven track record in customer service, adept in passenger assistance and security procedures. Excelled in creating safe, nurturing environments for diverse needs, showcasing empathy and effective schedule management. Demonstrated exceptional teamwork and a positive attitude, enhancing customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Airport Passenger Assistant

Delta
6000 N Terminal Pkwy Suite 4000, Atlanta, GA 30320
12.2023 - Current
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Transported disabled/injured passengers through the airport to their desired destination.

Private Nanny/Babysitter

Self Employed Services
Atlanta, GA
01.2021 - 12.2023
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Prepared healthy, age-appropriate snacks and meals.

Staff

Camp Twin Lakes
210 S Broad St, Winder, Ga, 30680
05.2021 - 06.2021
  • Create safe, fun spaces for campers with disabilities, severe illnesses, and life challenges.
  • Managed emergency situations effectively by following established protocols and maintaining a calm demeanor under pressure.
  • Facilitate camp activities such as ceramics, climbing wall, archery, sports, fishing, and spa.

Education

Sandy Creek High School
Tyrone, GA
05.2019

Skills

  • Adaptable
  • Empathy and patience
  • Emergency Procedures
  • Customer Service
  • Disability Awareness
  • Strong Work Ethic
  • Special Needs Support
  • Schedule Management
  • Child Supervision
  • Friendly, Positive Attitude
  • Collaboration and Teamwork
  • First Aid care

Timeline

Airport Passenger Assistant

Delta
12.2023 - Current

Staff

Camp Twin Lakes
05.2021 - 06.2021

Private Nanny/Babysitter

Self Employed Services
01.2021 - 12.2023

Sandy Creek High School
Nailah Williams