Nailah Williams
Atlanta,GA
Summary
Dynamic professional with a proven track record in customer service, adept in passenger assistance and security procedures. Excelled in creating safe, nurturing environments for diverse needs, showcasing empathy and effective schedule management. Demonstrated exceptional teamwork and a positive attitude, enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Airport Passenger Assistant
Delta
6000 N Terminal Pkwy Suite 4000, Atlanta, GA 30320
12.2023 - Current
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Transported disabled/injured passengers through the airport to their desired destination.
Private Nanny/Babysitter
Self Employed Services
Atlanta, GA
01.2021 - 12.2023
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Built positive and nurturing environments to support child social and emotional growth.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
Staff
Camp Twin Lakes
210 S Broad St, Winder, Ga, 30680
05.2021 - 06.2021
- Create safe, fun spaces for campers with disabilities, severe illnesses, and life challenges.
- Managed emergency situations effectively by following established protocols and maintaining a calm demeanor under pressure.
- Facilitate camp activities such as ceramics, climbing wall, archery, sports, fishing, and spa.
Education
Sandy Creek High School
Tyrone, GA05.2019
Skills
- Adaptable
- Empathy and patience
- Emergency Procedures
- Customer Service
- Disability Awareness
- Strong Work Ethic
- Special Needs Support
- Schedule Management
- Child Supervision
- Friendly, Positive Attitude
- Collaboration and Teamwork
- First Aid care
Timeline
Airport Passenger Assistant
Delta
12.2023 - Current
Staff
Camp Twin Lakes
05.2021 - 06.2021
Private Nanny/Babysitter
Self Employed Services
01.2021 - 12.2023
Sandy Creek High School