Nailea Aranda
San Diego ,CA
Summary
Currently majoring in Psychology with a minor in Counseling and Social Change at San Diego State University. Working towards a Bachelor's degree in Applied Arts and Sciences and planning to extend my education by pursuing graduate school and acquiring a Master's degree in counseling. Motivated to continue to learn and grow as a student and active member of society by seeking opportunities to implement personal knowledge in psychology, work ethic, and skills.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Hennes & Mauritz
11.2022 - Current
- Upheld company standards for brand and merchandise presentation.
- Help maintain a clean and orderly work environment by curating rotating seasonal garments and accessories displays.
- Anticipate customer needs and provide them with high-quality service to ensure customer satisfaction.
- Manage and guide over 50 customers per day through the process of successfully finding their ideal styles.
- Handle POS system transactions including cash and credit transactions, exchanges, returns, and refunds according to established guidelines to ensure seamless and accurate cash flow.
Office Administrator
Elite Rvs
05.2022 - 08.2022
- Answered questions and provided customers with pricing information through phone calls and emails.
- Oversee daily schedules and appointments
- Handled customer billing cycle, invoicing, and past-due notices to improve cash flow.
- Retrieved, prepared, and scanned hard copy reports to create electronic records.
- Oversaw payroll, financial recordkeeping accounts receivable, and accounts payable
Education
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA05.2024
Associate of Arts - Psychology
Southwestern College
Chula Vista, CA05.2022
Skills
- Recordkeeping and file management
- Schedule and calendar management
- Telephone reception: inbound and outbound calling
- Active listening skills and ability to communicate effectively
- Customer service and engagement
- Detail-oriented
- Administrative abilities
- CPR/AED/First-Aid Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Hennes & Mauritz
11.2022 - Current
Office Administrator
Elite Rvs
05.2022 - 08.2022
Bachelor of Arts - Psychology
San Diego State University
Associate of Arts - Psychology
Southwestern College
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