Nailea Aranda
San Diego ,CA
Summary
Currently majoring in Psychology with a minor in Counseling and Social Change at San Diego State University. Working towards a Bachelor's degree in Applied Arts and Sciences and planning to extend my education by pursuing graduate school and acquiring a Master's degree in counseling. Motivated to continue to learn and grow as a student and active member of society by seeking opportunities to implement personal knowledge in psychology, work ethic, and skills.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Hennes & Mauritz
San Diego, CA
11.2022 - Current
- Upheld company standards for brand and merchandise presentation.
- Help maintain a clean and orderly work environment by curating rotating seasonal garments and accessories displays.
- Anticipate customer needs and provide them with high-quality service to ensure customer satisfaction.
- Manage and guide over 50 customers per day through the process of successfully finding their ideal styles.
- Handle POS system transactions including cash and credit transactions, exchanges, returns, and refunds according to established guidelines to ensure seamless and accurate cash flow.
Office Administrator
Elite Rvs
San Diego, CA
05.2022 - 08.2022
- Answered questions and provided customers with pricing information through phone calls and emails.
- Oversee daily schedules and appointments
- Handled customer billing cycle, invoicing, and past-due notices to improve cash flow.
- Retrieved, prepared, and scanned hard copy reports to create electronic records.
- Oversaw payroll, financial recordkeeping accounts receivable, and accounts payable
Education
Bachelor of Arts - Psychology
San Diego State University
San Diego, CA05.2024
Associate of Arts - Psychology
Southwestern College
Chula Vista, CA05.2022
Skills
- Recordkeeping and file management
- Schedule and calendar management
- Telephone reception: inbound and outbound calling
- Active listening skills and ability to communicate effectively
- Customer service and engagement
- Detail-oriented
- Administrative abilities
- CPR/AED/First-Aid Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Hennes & Mauritz
11.2022 - Current
Office Administrator
Elite Rvs
05.2022 - 08.2022
Bachelor of Arts - Psychology
San Diego State University
Associate of Arts - Psychology
Southwestern College