Nailyn Ruiz
The Bronx,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. I'm an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Amorino Gelato
414 Amsterdam Avenue
02.2021 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Urban Assembly Applied For Math And Science
1595 Bathgate Avenue 06.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Sales Growth
- Idea Development and Brainstorming
- Staff Training
- Decision-Making
- Problem Resolution
- Team Leadership
- Customer Service
- Staff Management
Timeline
Assistant Manager
Amorino Gelato
02.2021 - 04.2024
High School Diploma -
Urban Assembly Applied For Math And Science