Naima Ali
Columbus,OH
Summary
Proven problem-solver and relationship builder, I leveraged critical thinking and customer service skills at previous jobs to enhance service quality and resolve billing issues, boosting customer satisfaction. Demonstrated proficiency in data entry and active listening, significantly improving loyalty and operational efficiency without relying on numerical data.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
At Home
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pharmacy Technician
CVS Pharmacy
05.2023 - 07.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Sales Associate
Walmart
03.2020 - 02.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Arts - Business And Psychology
Columbus State Community College
Columbus, OH04-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
Languages
Somali
Native or Bilingual
Timeline
Customer Service Representative
At Home
08.2023 - Current
Pharmacy Technician
CVS Pharmacy
05.2023 - 07.2023
Sales Associate
Walmart
03.2020 - 02.2023
Associate of Arts - Business And Psychology
Columbus State Community College
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