Naima Dotson
Denton,TX
Summary
Highly communicative Building Manager touting over five years of expertise working in busy environments. Knowledgeable in most building and facility concerns coupled with an understanding of customer service and client connections. A service-oriented individual offering skills in project management and conflict resolution.
Overview
3
3
years of professional experience
Work History
Building Operations Manager
University Of North Texas
08.2022 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Barista Trainer
Starbucks
01.2021 - Current
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Streamlined workflow processes for better customer service and reduced wait times.
Lockbox Processor
BNY Mellon
09.2020 - 01.2021
- Improved lockbox processing efficiency by accurately sorting and batching mail received from clients.
- Ensured accurate payment processing by diligently verifying checks, stubs, and envelopes in a timely manner.
- Maintained high levels of data accuracy with meticulous attention to detail during data entry tasks.
- Enhanced client satisfaction by promptly researching and resolving payment discrepancies and inquiries.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX05.2024
Skills
- Team Building
- Staff Supervision
- Customer Service and Support
- Data Analysis
- Administrative Management
- Staff Hiring
Timeline
Building Operations Manager
University Of North Texas
08.2022 - Current
Barista Trainer
Starbucks
01.2021 - Current
Lockbox Processor
BNY Mellon
09.2020 - 01.2021
Bachelor of Arts - Psychology
University of North Texas
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