Naima Mohamed
IT System Analyst
Burnsville,MN
Summary
Knowledgeable Systems Analyst with history of progressive leadership and project management. Gathers requirements, develops use cases and delivers key initiatives. Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability. Aligns teams and drive collaboration and cohesion to complete projects on time and within budget. Subject Matter Expert (SME) in analyzing and improving enterprise Systems.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
IT System Analyst
Abbott
Little Canada, MN
09.2022 - Current
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Yielded 40% improvement in workflow by assisting with integrating internal and external vendors, resulting in vendor loyalty and cost reduction.
- Diagnosed and executed resolutions for network and server issues.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Troubleshoot malfunctions with systems and programs to pinpoint root cause of issues and restore them.
- Trained end-users in best practices to minimize errors and protect key data.
- Discovered root causes of problems and identified appropriate solutions
- Worked as technical leader alongside customers and infrastructure team and contributed to business development.
- Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
- Troubleshot and resolved problems with programs and systems.
- Defined application problems by consulting with clients to evaluate procedures and processes.
- Assisted with post-implementation troubleshooting of new applications and application upgrades.
- Performed cost-benefit analysis on potential system upgrades to support purchase decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Integrated new technologies to meet area requirements.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Patched software and installed new versions to eliminate security problems and protect data.
Specialist, IT Application Support
Medica HealthCare Plans
Minnetonka, MN
04.2021 - 09.2022
- Perform diagnostics and troubleshooting of multiple issues, document help desk tickets/resolutions, and maintain equipment inventory lists.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack
- Monitored & assisted in daily work load management & daily On-Site Support escalations.
- Worked closely with Data Center Leaders to ensure management’s direction & expectations are met.
- Communicated clearly to individuals using coaching & feedback on a regular basis, while conducting routine audits of completed installations & decommissions.
- Installed new & relocated infrastructure equipment, including IBM, Dell, HP Blade servers, & network switches.
- Configured physical servers for regular production.
- Identified and resolved potential system issues/threats by performing system analysis in compliance with all guidelines for operations to abate system threats by 40% and improve work efficiency by 70%
- Tested validity, accuracy, consistency of new and existing intelligence data.
- Coordinated and implemented network security measures to protect data.
- Prepared Business Requirement Documents (BRDs) to provide scope of work for technical team.
- Collaborated cross-functionally with business analysts, developers, and testers to explain new process transformations.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches
Technical Support Specialist
Blue Cross Blueshield
Eagan, MN
07.2016 - 04.2021
- Collaborates with technical leads and architects to define technical specifications and workflows.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshoot errors.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Reduced average call time 25% with optimal call control and proper use of internal knowledge bases.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Defines usage of system features and functions to meet business needs.
- Establishes shared understanding of requirements with cross-functional Agile development team via user stories, process flows, and other analysis techniques.
- Partners with analysts in other application areas to ensure end-to-end solutions are cohesive.
- Managed projects from start to finish to ensure completion while providing updates to users as well as management.
Education
Bachelor of Science - Computer Forensics, Computer Information Systems
Metropolitan State University
Saint Paul, MN12.2019
Minor - SAP
Metropolitan State University
Saint Paul, MN12.2019
Skills
- Skilled in Systems Troubleshooting, Installations, and Maintenance
- Strong Ability to Learn Quickly and Apply Applicable Techniques
- VMware Virtualization
- Network Infrastructure Administration
- Cybersecurity Frameworks
- Cost estimation and budgeting
- System deployment monitoring
- System performance and functionality
- Symantec Endpoint Protection
- Cybersecurity Policy Development
- Security Improvements
- Risk Management Evaluations
- Compliance with Security Requirements
- Vulnerability and Penetration Testing
- Requirements Traceability Matrix (RTM)
Certification
Caltech, Pasadena, CA
Post Graduate, Cloud Computing , Expected in 12/2023
Caltech Cloud Computing Bootcamp helps you become an expert in designing, planning, and scaling cloud implementations. Our Cloud Computing course helps you master the core skill sets required to design and deploy dynamically scalable and reliable applications on Microsoft Azure, and AWS.
- IBM Cybersecurity Analyst Professional Certificate 2123
- Google IT Support Specialization 2019
Timeline
IT System Analyst
Abbott
09.2022 - Current
Specialist, IT Application Support
Medica HealthCare Plans
04.2021 - 09.2022
Technical Support Specialist
Blue Cross Blueshield
07.2016 - 04.2021
Bachelor of Science - Computer Forensics, Computer Information Systems
Metropolitan State University
Minor - SAP
Metropolitan State University
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