Summary
Overview
Work History
Education
Skills
Timeline
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Naima Penn

Silver Spring,MD

Summary

Motivated health sciences major with a 4.0 GPA and proven ability to enhance customer experiences through effective communication and teamwork in various retail environments. Actively pursuing a Pharmacy Technician certification to deepen healthcare expertise.

Overview

5
5
years of post-secondary education
3
3
years of professional experience

Work History

Team Member

Whole Foods Market
Rockville, MD
09.2025 - Current

Help customers find products and provide good customer service. Order products, stock shelves, organize products, and keep the department clean and organized. Work with the team to make sure products are available and the department runs smoothly.

  • Assisted customers with product selections and inquiries in grocery department.
  • Collaborated with team members to ensure efficient store operations.
  • Maintained cleanliness and organization of store shelves and displays.

Merchandise Associate

Kohl’s
Silver Spring, Maryland
08.2025 - 11.2025
  • Delivered exceptional customer service by greeting customers, addressing inquiries, and guiding them to specific merchandise.
  • Assisted with store recovery by organizing clothing on sales floor and in fitting rooms, ensuring a tidy and accessible shopping environment.
  • Supported inventory management by organizing stock, contributing to efficient merchandise flow and availability.
  • Operated cash register and handled transactions, promoted store credit cards, and informed customers about any coupons.

Crew Member

Amc Center park 8
Beltsville, Maryland
09.2023 - 08.2024
  • Delivered exceptional customer service by assisting guests and enhancing their overall experience.
  • Prepared food and beverages for customers in a fast-paced environment.
  • Managed cash and card transactions to ensure accuracy and efficiency.
  • Maintained cleanliness and organization of theater areas to create a welcoming environment for guests.
  • Collaborated with team members across various areas to ensure seamless daily operations.

Education

Health Sciences/Pre-nursing

South College
06.2025 - 08.2026

Highschool - Pharmacy Technician Program

Elizabeth Seton High School
Bladensburg, MD
08.2020 - 05.2024

Health Sciences/Pre-nursing

Mount St. Mary’s University
Emmitsburg, MD
08.2024 - 12.2024

Skills

  • Retail Experience
  • Communication Skills
  • Cashier experience
  • Organized
  • Time management
  • Flexibility
  • Hospitality
  • Customer Service

Timeline

Team Member

Whole Foods Market
09.2025 - Current

Merchandise Associate

Kohl’s
08.2025 - 11.2025

Health Sciences/Pre-nursing

South College
06.2025 - 08.2026

Health Sciences/Pre-nursing

Mount St. Mary’s University
08.2024 - 12.2024

Crew Member

Amc Center park 8
09.2023 - 08.2024

Highschool - Pharmacy Technician Program

Elizabeth Seton High School
08.2020 - 05.2024
Naima Penn