Naima Ramirez
Hertford,NC
Summary
Accomplished administrative and customer service professional with expertise in supporting business operations, managing confidential information, and resolving inquiries. Skilled in interpreting policies, maintaining organized records, and processing documentation while collaborating effectively with employees, customers, and vendors. Committed to upholding professionalism and accuracy in handling sensitive information and meeting deadlines. Ready to leverage administrative, research, compliance, and problem-solving skills in a Human Resources Risk Management Division.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Correctional Program Supervisor
Pasquotank Correctional Institution
02.2025 - 06.2026
- Directed daily operations, ensuring strict compliance with institutional policies and procedural guidelines.
- Collaborated with diverse teams to assess inmate requirements and enhance program results through structured meetings.
- Analyzed program outcomes and provided recommendations to improve effectiveness based on data insights.
- Streamlined program scheduling to ensure effective resource allocation and improve program impact.
- Developed and facilitated training sessions focused on enhancing employee skills and optimizing workflow processes.
- Conducted conflict resolution sessions with staff and inmates, fostering a safe and respectful atmosphere.
Correctional Case Manager
Pasquotank Correctional Institution
08.2024 - 02.2025
- Conducted comprehensive assessments to determine inmate needs and develop individualized case plans.
- Implemented evidence-based programs aimed at reducing recidivism through targeted interventions.
- Coordinated with multidisciplinary teams to ensure effective rehabilitation and reintegration strategies.
- Led group sessions to promote skills development and emotional support among participants. to enhance life skills, conflict resolution, and emotional regulation among inmates.
- Facilitated group sessions focusing on life skills, conflict resolution, and emotional regulation.
- Implemented evidence-based programs that targeted specific needs to reduce recidivism rates.
- Documented case management activities accurately in compliance with institutional policies and regulations.
- Utilized data-driven tools to assess program effectiveness and highlight areas for improvement in case management.
Casework Counselor
St. Brides Correctional Center
11.2023 - 08.2024
- Assessed inmate behavioral and emotional challenges to develop comprehensive, personalized treatment plans that addressed individual needs.
- Coordinated efforts with multidisciplinary teams to develop and implement effective rehabilitation strategies within the facility.
- Designed and facilitated evidence-based programs focused on improving inmate involvement in therapeutic activities.
- Analyzed inmate progress through systematic assessments to ensure effective intervention adjustment.
- Analyzed feedback to evaluate program effectiveness, facilitating the implementation of continuous improvement initiatives.
- Collaborated with clients to define realistic objectives, create strategic action plans, and assess progress toward fulfillment.
Human Resources Assistant
City Of Elizabeth City
05.2023 - 11.2023
- Administered new hire orientation, confirming all required paperwork was completed and systematically recorded in the human resources database.
- Developed and implemented onboarding strategies for new employees, enhancing their acclimatization to the organizational culture.
- Streamlined recruitment processes by evaluating candidate resumes and organizing interview timelines, facilitating timely hiring of qualified candidates.
- Oversaw the accuracy and compliance of employee records and databases in alignment with HR policies.
- Streamlined personnel file processes, prioritizing confidentiality while ensuring accurate and accessible record-keeping.
- Streamlined paperwork filing processes and improved mail handling procedures, resulting in faster and more accurate delivery of documents and enhanced office organization.
- Administered new hire orientation, confirming all required paperwork was completed and systematically recorded in the human resources database.
- Handled incoming phone inquiries, providing timely assistance and redirecting calls to relevant departments.
- Oversaw FMLA and ADA compliance for employee support, ensuring proper accommodations were implemented to promote employee well-being and adherence to legal standards.
Correctional Officer
Pasquotank Correctional Institution
03.2021 - 05.2023
- Monitored and enforced institutional policies to maintain a secure and safe atmosphere within correctional facilities.
- Monitored inmate housing areas through routine inspections to detect and mitigate risks associated with safety and contraband.
- Evaluated inmate behavior, documenting occurrences and delivering reports to uphold compliance with established guidelines.
- Executed strategies for handling high-risk situations, effectively safeguarding the well-being of all individuals present.
- Utilized specialized de-escalation methods to manage and resolve conflicts among inmates.
- Performed detailed searches of inmate living areas, ensuring compliance with regulations and removing prohibited items.
Paint Associate
Lowes Home Improvment
03.2019 - 03.2021
- Evaluated customer preferences and provided tailored recommendations for paint colors and finishes aligned with project specifications.
- Assessed paint supplies and equipment inventory regularly to uphold operational standards.
- Implemented systematic organization of paint display area, ensuring products are easily visible and accessible to customers.
- Systematically organized paint display area in store, improving product visibility and accessibility for customers., enhancing visibility and accessibility of products for customers.
- Conducted onboarding training for new associates, covering store procedures and product knowledge.
Education
Master of Science - Human Resources Management
Strayer University
Elizabeth City, NC 05.2023 - 06.2026
Bachelor of Science - Criminal Justice
Elizabeth City State University
Elizabeth City, NCHigh School Diploma -
Pasquotank Correctional High School
Elizabeth City, NCSkills
- Human Resources Administrative Support
- Leave of Absence Administration
- FMLA & Disability Support
- Workers’ Compensation Support
- ADA Program Support
- Confidential Records Management
- Employee & Citizen Customer Service
- Policy & Procedure Interpretation
- Research & Problem Resolution
- Data Entry & Information Management
- Document Scanning & Indexing
- Mail & Correspondence Processing
- Complaint Resolution
- Compliance & Record Keeping
- Document Imaging Systems
- Microsoft Office Suite
- Electronic Filing Systems
- Data Tracking & Retrieval
- Written & Verbal Communication
- Confidentiality & Privacy
- Program evaluation
Timeline
Correctional Program Supervisor
Pasquotank Correctional Institution
02.2025 - 06.2026
Correctional Case Manager
Pasquotank Correctional Institution
08.2024 - 02.2025
Casework Counselor
St. Brides Correctional Center
11.2023 - 08.2024
Master of Science - Human Resources Management
Strayer University
05.2023 - 06.2026
Human Resources Assistant
City Of Elizabeth City
05.2023 - 11.2023
Correctional Officer
Pasquotank Correctional Institution
03.2021 - 05.2023
Paint Associate
Lowes Home Improvment
03.2019 - 03.2021
Bachelor of Science - Criminal Justice
Elizabeth City State University
High School Diploma -
Pasquotank Correctional High School