Sierra Sutherland-Franklin
Spokane,WA
Summary
Detail-oriented Human Resources Assistant and Recruiter with extensive experience in talent acquisition and employee onboarding. Expertise in full-cycle recruitment and maintaining HR records ensures compliance with labor laws. Proven track record of enhancing candidate experiences through strong communication and interpersonal skills while supporting efficient HR operations. Specialized skills in employee relations, regulatory compliance, and problem-solving contribute to a positive workplace environment.
Overview
8
8
years of professional experience
Work History
HR Assistant
Flynn BEC LP
08.2022 - Current
- Performing administrative duties, such as maintaining employee databases and sorting emails for the HR department
- Maintaining proper records of employee attendance and leave to assist with payroll duties
- Collaborated on formulating company policies and managing payroll
- Serving as a point of contact, providing smooth communication with employees and timely resolution to their queries
- Managing and coordinating schedules for the HR department, including meetings and events
- Ensuring compliance with employment and labor laws
Talent Advisor
Consumer Direct Care Network
09.2021 - 09.2024
- Developing hiring plans
- Identifying and engaging qualified job seekers
- Providing information or advice to job candidates and analyzing the results
- Provide a strategic recruiting experience to deliver value beyond filling jobs
- Partnered with hiring managers while emphasizing speed, quality, and diversity
- Sustained high levels of interest among candidates regarding their positions
- Build healthy and engaging relationships with the hiring manager
- Intermittent break between 2022-2023
Staffing Coordinator
Sparrow Staffing Services LLC
10.2021 - 12.2021
- Contributed to company operations before it was acquired
- Supervised organizational operations as well as fulfillment of personnel needs
- Collaborated with recruiting agencies to ensure timely vacancy filling
- Facilitate smooth onboarding processes
- Manage onboarding processes focusing on documentation and licensing
- Support preparation and execution of orientation and training plans
- Created work schedules by assigning employees to different shifts and positions
- Oversaw timekeeping processes
- Work with the payroll team to verify accurate employee compensation
- Maintain adherence to internal and external policies
- Compiled and submitted staffing operation reports
- Departed due to company acquisition
Customer Service Representative
Comcast Customer Service
11.2016 - 10.2021
- Communicating and explaining basic account information to the customer with focus on first-call resolution
- Multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
- Prepares work orders, processes payment information, and attempts to collect delinquent account balances
- Educates and promotes self-service options
- Interacts with customers via telephone, and e-mail with various customer inquiries and issues
Education
Bachelor of Science - Human Resource Management
Western Governors University
11.2021
Skills
- Human Resources Administrative Support
- Proficient in Microsoft Office
- Full Cycle Recruitment
- Efficient Time Management
- Proficient in Avature
- Proficient in Workday
- Proficient in ADP
- Proficient in Spectrum Management
- New Hire Orientation
- Detail-Oriented Data Management
- Performance Improvement Strategies
- Management of Applicant Tracking Systems
- Strategic Sourcing
- Effective Communication
- Effective Organization
Timeline
HR Assistant
Flynn BEC LP
08.2022 - Current
Staffing Coordinator
Sparrow Staffing Services LLC
10.2021 - 12.2021
Talent Advisor
Consumer Direct Care Network
09.2021 - 09.2024
Customer Service Representative
Comcast Customer Service
11.2016 - 10.2021
Bachelor of Science - Human Resource Management
Western Governors University
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