Naimah Cash
Philadelphia,PA
Summary
Experienced Customer Service Representative with a proven track record of delivering exceptional customer service and efficiently managing orders. Possessing extensive knowledge of the company's customer service policies, able to provide prompt and accurate assistance to customers. Consistently surpassing business quality and productivity standards.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Independance Administrators
Remote
11.2022 - Current
- Developed and maintained strong customer relationships to facilitate long-term partnerships.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Customer Service Representative
Liveops
03.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Receptionist
Community College of Philadelphia
08.2017 - 12.2019
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bachelor's degree in Science - Radiology
Gwynedd Mercy University
06.2025
Healthcare
Community College of Philadelphia
12.2019
Skills
- Call center experience
- Staff Training
- Policy understanding
- Active Listening
- Insurance Coverage Verification
- Medical Terminology
Timeline
Senior Customer Service Representative
Independance Administrators
11.2022 - Current
Customer Service Representative
Liveops
03.2020 - 11.2022
Receptionist
Community College of Philadelphia
08.2017 - 12.2019
Bachelor's degree in Science - Radiology
Gwynedd Mercy University
Healthcare
Community College of Philadelphia