Nainoa Fo
Makawao,HI
Summary
Valet possessing comprehensive background in hospitality desires a role at an upscale hotel. Courteous and exceptional customer service professional with a strong dedication to exceeding expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
VIP HOST/ DOORMAN
Crazy Horse III
Las Vegas, NV
05.2011 - 07.2016
- Maintained a consistent, regular attendance record.
- Maintained full knowledge of beverage lists and promotions.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the club.
- Organized special events for the club, including private events & promotions.
- Entered client information into the databases quickly and with minimal errors.
- Created and maintained on & off property relationships to attract guests to the club.
- Promoted the club brand through social media.
BARTENDER
Scores
Las Vegas, NV
06.2007 - 05.2011
- Effectively listened to, understood and clarified guest concerns and issues.
- Waited on multiple customers at the bar and throughout the bar area.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Verified that guests at the bar were of legal age.
- 5 years bartender experience.
- Set up bar for operation, obtained cash bank and stocked the service bar.
- Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
VALET
Caesers Palace Hotel & Casino
Las Vegas, NV
07.2003 - 05.2007
- Shuttle cars to and from carport and parking structure.
- Greeted and welcomed guests with a smile.
- Improved customer service ratings by executing guests requests in an efficient timely manner.
- Resolved service-related problems in a timely manner.
- Answered department phone calls within three rings, using correct salutations and telephone etiquette.
Education
Associate of Arts - Liberal Arts
Windward Community College
2001
High School Diploma -
Kailua High School
1999
Skills
- Luxury guest services experience
- Efficient fast runner
- Highly Dependable
- Fast Learner
- Excellent attention to detail
- Dynamic & friendly
- Clear and effective communication
- Casino background
Certification
- Highly effective at quickly examining trauma patients. Expertise in airway, breathing and circulation emergencies. Current CPR certifications.
Timeline
VIP HOST/ DOORMAN
Crazy Horse III
05.2011 - 07.2016
BARTENDER
Scores
06.2007 - 05.2011
VALET
Caesers Palace Hotel & Casino
07.2003 - 05.2007
Associate of Arts - Liberal Arts
Windward Community College
High School Diploma -
Kailua High School
- Highly effective at quickly examining trauma patients. Expertise in airway, breathing and circulation emergencies. Current CPR certifications.
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